Coordinator, Groups

Vacances Air Canada Vacations / Air Canada Rouge • Montreal, QC

1d

About The Position

Coordinator Groups is responsible for coordinating all activities related to making group reservations and participating in the execution of daily tasks.

Requirements

• College diploma in Tourism
• Excellent organizational and time management skills
• Ability to prioritize work and solve problems
• Strong communication and selling skills combined with initiative, flexibility and good judgment
• Computer literacy (Excel and Word) is an asset
• Good knowledge of ACV product offering
• Excellent communication skills, written and verbal in both official languages (English and French)
• Available to work on rotational shifts.

Responsibilities

• Apply all procedures for group reservations and related activities
• Prepare & follow up on group quotes and fulfill group reservations
• Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables
• Liaise with the different departments involved in the booking process
• Communicate schedule changes to our clients: Advise our clients of any air and / or land modification affecting their bookings
• Manage all group pre-registration files once product has been built in the system
• Prepare and send group agreements / contracts to travel agencies
• Transmit all special requests and requested documents to proper intervening
• Ensure proper documentation is forwarded to travel agencies
• Prepare and submit requested reports to management and suppliers
• Promote the services of Air Canada Vacations to travel agencies
• Provide accurate details and information on group products to the travel agents
• Maintain current and accurate group product knowledge, booking procedures and policies
• Provide and maintain a high level of customer service and professionalism through telephone and public contacts
• The above responsibilities are not intended to be all-encompassing. May perform other tasks as assigned by immediate supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree