Coordinator, Groups Programs

Carnival Corporation•Miami, FL

1d•Hybrid

About The Position

The Groups Programs Coordinator supports the administration and delivery of Charters, Incentives, Large Groups, and Travel Advisor Conference programs after the proposal cycle is complete. The role will create and maintain program bookings, coordinate pricing, liase with Revenue Management for group setup, process onboard credits and pre-cruise amenity orders, support servicing, reporting, payment management, assistance with charter loads ins and embarkation as needed, and post-charter reconciliation across the CMI portfolio. This position works closely with CMI Leadership, Sales Directors, Revenue Management, Finance, Reservations, Shipboard Teams, and other internal stakeholders to ensure program data, financial activity, documentation, and guest-facing arrangements are accurate, timely, and aligned with approved program requirements.

Requirements

High School GED and 2+ years demonstrated experience in similar role or responsibilities
Candidate should have experience in program coordination, sales administration, hospitality, events, or a related business environment.
Experience managing bookings, payments, reporting, invoicing, and program documentation, while coordinating with cross-functional teams to deliver projects in a timely manner.
Proficiency with business systems, Microsoft Office applications, and maintaining detailed records in a fast paced, deadline driven environment is required.
Ability to maintain reliable and consistent attendance
Capacity to be punctual and meet deadlines
Ability to collaborate effectively with colleagues and work as part of a team
Demonstrated professionalism in all interactions and tasks.

Nice To Haves

Understanding of workplace policies and procedures
Familiarity with team collaboration tools and techniques

Responsibilities

Create and manage group program bookings after the proposal cycle is complete.
Establish and maintain accurate booking records throughout the berthing process, program identifiers, inventory details, key dates, and supporting documentation; process approved updates and ensure information remains current throughout the servicing lifecycle.
Coordinate and apply onboard credits and manage Bon Voyage and Fun Shop orders for charter and large group programs. Validate approved amounts, guest or booking details, funding sources, deadlines, and supporting documentation; partner with the appropriate internal teams to resolve discrepancies and confirm accurate completion.
Support ongoing servicing across the CMI portfolio, including maintaining trackers, preparing group summaries and status reports, monitoring deadlines, coordinating payment activity, researching variances, and following up with internal stakeholders and external partners as directed.
Coordination and group setup with Revenue Management for large groups and Travel Advisor conferences. Compile requirements, submit setup requests, track approvals and changes, validate that approved pricing and terms are reflected accurately, and escalate exceptions or unresolved issues to CMI leadership.
Assist with post-charter reconciliation by gathering final program and financial data, supporting attrition calculations, coordinating partner invoicing, reconciling supporting records, tracking open items, and retaining documentation in accordance with established requirements.
Maintain organized and audit-ready program files, follow established controls and procedures, identify data or process gaps, and recommend practical improvements that increase accuracy, consistency, and efficiency.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid holidays
Floating holidays
Vacation Time
Sick Time
Complementary stand-by cruises
Employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus