Coordinator, GCC Administration

Universal Orlando•Orlando, FL

1d•Onsite

About The Position

Plans, schedules, procures and oversees necessary facility and administration resources for the successful operation of the Guest Contact Center day to day activities.

Requirements

Minimum of 5 years of working in related field; or equivalent combination of education and experience
High school degree or GED

Nice To Haves

Technical school

Responsibilities

Provide primary assistance with the administrative functions of the GCC including but not limited to Office Ambassador duties, office equipment, telephone and network floor plan maintenance/access, divisional cell phone order placement, day to day office supplies and special event preparations.
Coordinate and schedule various work to be done by outside vendors.
Communicate expectations, monitor and follow up on all work to ensure proper completion and satisfaction for Universal and GCC.
Open Service Now/IT trouble tickets as needed for all software updates/additions as needed for new hire and existing GCC TMs.
Tracks all open Service Now/IT trouble tickets and ensures completion within acceptable turnaround times.
Request and reset specific program access for all GCC roles.
Sort all GCC USPS, interoffice and AP/Flex return mail.
Keeps all office and misc supplies stock and distributes as needed.
Processes check deposits for UPRV packages that arrive in the mail.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Perform other duties as assigned.