Coordinator – Games Launch

Hard Rock Digital•Toronto, ON

11d•Hybrid

About The Position

Hard Rock Digital is building a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. This role supports the release pipeline from submission through launch, ensuring that certifications, configurations, assets, compliance sign-offs, and studio coordination all come together before a game goes live. The position involves working across internal teams, external game studios, and regulatory requirements to keep game launches on track.

Requirements

Experience managing a release pipeline, game catalog, or similar multi-stakeholder operational workflow
Familiarity with regulatory and compliance concepts in online gaming across one or more jurisdictions
Hands-on comfort with back-office configuration tools and structured data formats such as CSV and JSON
Interest in applying Python, SQL, or AI tooling to automate compliance tracking and QA workflows
Familiarity with Atlassian Jira and Confluence for scheduling, issue tracking, and documentation
Strong attention to detail and the ability to manage multiple concurrent launches without dropping threads
Excellent written communication skills for coordinating clearly with external studios and internal teams
At least one year of gaming industry experience
A process improvement mindset and the instinct to build tools and documentation that make the next launch easier than the last

Responsibilities

Support the game release schedule across all active jurisdictions, keeping internal stakeholders aligned on timelines and blockers
Work directly with internal and external game studios to coordinate submission, testing, and launch readiness
Track and manage jurisdiction-specific compliance requirements, including supplier certifications, RTP documentation, and regulatory approvals
Configure and validate game settings in back-office systems, catching and resolving discrepancies before they reach players
Troubleshoot launch issues end to end, from configuration errors to third-party platform problems, escalating where needed
Build and maintain compliance tracking tools and internal documentation to keep the certification registry current and auditable
Use scripting and AI tooling to automate repetitive configuration, QA, and tracking tasks across the release workflow
Serve as the primary operational point of contact between game studios, compliance, product, and customer support during active launches
Identify process gaps in the release pipeline and drive improvements that reduce launch time and error rates