Coordinator, Food & Beverage

Royal Caribbean Cruises Ltd•Miami, FL

5d•Onsite

About The Position

Silversea is seeking a highly organized and proactive Coordinator, Food & Beverage to support the day-to-day administrative and planning functions of our global F&B team. This entry-level role is ideal for someone passionate about hospitality and eager to learn the inner workings of luxury cruise operations. The coordinator will play a key role in ensuring smooth communication, documentation, and coordination across various F&B initiatives.

Requirements

Bachelor’s degree in Hospitality, Business Administration, or related field preferred.
0–2 years of experience in hospitality or administrative support.
Strong organizational skills, attention to detail, and excellent communication.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Excellent written and verbal communication skills.
Ability to manage multiple tasks and prioritize effectively.
Positive attitude, team-oriented mindset, and eagerness to learn.
Familiarity with cruise or luxury hospitality operations is a plus.
Ability to manage multiple tasks, prioritize effectively, and work under pressure.
Knowledge of food safety and public health standards.
Required to speak English clearly and distinctly.
Aptitude to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.

Nice To Haves

Additional language skills (Spanish, French, German, Italian, Portuguese) are advantageous.
Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred but not essential.

Responsibilities

Provide comprehensive administrative support to the Global Head of F&B and the broader team.
Assist in planning meetings, events, and managing project timelines.
Support documentation efforts, including SOPs, menus, vendor contracts, and reports.
Aid in onboarding processes, travel arrangements, and expense reporting.
Track progress on key initiatives, prepare presentations, and compile reports.
Support data analysis related to menu planning, costs, and guest feedback.
Foster effective communication across onboard and land-based teams.
Assist field teams with talent acquisition efforts, focusing on top talent.
Maintain regional email groups and coordinate lists of specialists for open positions.
Collaborate with operations administration to facilitate HR support and initiatives.
Collaborate with F&B Directors/Chefs to update operational standards, service guidelines, and policies.
Create and update concept statements for new outlets and in partnership with the Corporate F&B Team.
Distribute and help analyze monthly financial reports.
Develop and distribute monthly KPI summaries, including PPP (People, Product, Profit).
Maintain dashboards such as Medallia and Operations, updating quarterly summaries for all assessments.
Regularly update the quarterly strategic plan and regional standards.
Prepare quarterly summaries and reports to support strategic decision-making.
Prepare agendas, presentations, and schedules for quarterly F&B conference calls.
Document minutes and track follow-up actions.
Coordinate biannual Food & Beverage Conferences.
Organize webinars and conference calls to support ongoing staff training and communication.
Maintain a master vendor contact sheet.
Support negotiations and manage agreements with key vendors.
Act as a liaison between field teams and equipment suppliers, exploring new trends.
Organize quarterly council calls, prepare agendas, and circulate minutes for: Beverage Team, Culinary Team.
Support regional F&B promotions to ensure full participation and alignment.
Prepare post-visit reports and personnel/development plans.
Manage monthly expense reports and travel calendars.
Regularly update regional email groups.
Maintain the F&B platform on SharePoint, ensuring effective global communication.
Prepare quarterly summaries of F&B and Kitchen Managers in Training (MITs) and or Interns, tracking goals and progress.
Coordinate active participation and content contributions for the monthly F&B newsletter.
Help develop content for concept statements, business development plans, and promotional materials.
Performs other duties as required.