Coordinator, Facilities and Events

Duke Careers•Durham, NC

5d•$39,910 - $61,254•Onsite

About The Position

At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Coordinator, Facilities & Events, you’ll play a vital role in creating welcoming, inclusive, and well-organized performing arts experiences. You’ll collaborate across teams to support students, faculty, and audiences while helping ensure that our performance spaces reflect Duke’s commitment to excellence and accessibility. In this role, you’ll take the lead in coordinating facility scheduling systems and delivering exceptional front-of-house operations. You’ll bring structure, consistency, and creativity to how spaces are scheduled, events are supported, and audiences are served.

Requirements

Work generally requires a demonstrable knowledge of performing arts environments or venue-based operations acquired through a bachelor’s degree in the performing arts or a related field.
Work requires one year of coordination or management experience in the performing arts or a directly related field (such as a student tour manager or a stage operations coordinator) to become familiar with the administration of activities necessary to provide house, facilities and equipment management for a music department OR an equivalent combination of relevant education and/or experience.

Responsibilities

Manage and maintain the departmental performance calendar, including concerts, rehearsals, and events across venues such as Baldwin Auditorium and Nelson Music Room
Coordinate long-range scheduling and space planning for academic and performance programs
Administer the 25Live scheduling system and serve as the primary point of contact for scheduling requests
Resolve scheduling conflicts, ensure equitable space utilization, and maintain accurate planning data
Collaborate with Duke Arts, faculty, students, and production staff to align logistics and programming needs
Lead on-site coordination of audience-facing operations during events
Develop and implement consistent front-of-house practices that promote inclusivity and excellent service
Oversee seating, accessibility accommodations, and patron flow to ensure a safe, welcoming experience
Recruit, train, and supervise student ushers
Serve as the primary contact for audience concerns and provide real-time problem resolution
Ensure compliance with safety, accessibility, and emergency procedures
Continuously improve audience experience, service delivery, and operational efficiency
Partner with Facilities, Housekeeping, Security, and other university teams to support building operations
Ensure consistent application of facility use policies and procedures
Act as a liaison across administrative, production, and event teams
Oversee administrative tracking of shared departmental resources and equipment
Monitor resource usage, condition, and availability to support planning and readiness
Coordinate maintenance, repairs, procurement, and inventory tracking
Support resource logistics and allocation across departmental activities
Contribute to special projects and perform other duties as assigned to support departmental success