Coordinator, Events and Member Support
About The Position
The National Grocers Association (NGA) is seeking a skilled and detail‑oriented Coordinator of Events and Member Support to join its team. This position plays a critical role in delivering a high-quality experience for NGA members, partners, sponsors, and stakeholders. The role provides operational and administrative support across NGA’s events, membership, and business development, helping ensure that commitments are executed accurately, professionally, and on time. The ideal candidate is highly organized, detail-oriented, service-focused, and comfortable managing multiple priorities in a fast-paced environment. This role is well-suited for someone who enjoys both behind-the-scenes operational work and direct interaction with members, sponsors, and senior industry leaders.
Requirements
- Bachelor’s degree in event management, hospitality, business administration, communications, or related field preferred.
- 1–3 years of experience in event coordination, membership services, association management, hospitality, or a related field preferred.
- Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
- Excellent attention to detail and commitment to accuracy.
- Strong interpersonal and communication skills with a customer-service mindset.
- Ability to work collaboratively across teams in a fast-paced environment.
- Experience with CRM or association management systems is a plus.
- Willingness to travel and support on-site event execution as needed.
- Highly organized and detail-oriented
- Proactive and solutions-focused
- Strong sense of ownership and accountability
- Service-driven with a focus on member satisfaction
- Comfortable working behind the scenes while supporting high-visibility initiatives
- Ability to work effectively under pressure and adapt to changing priorities
- Strong written and verbal communication skills
- Proficiency with Microsoft Office applications and event management platforms
- Professional demeanor and ability to interact confidently with senior executives and Board members
Nice To Haves
- Experience with CRM or association management systems is a plus.
Responsibilities
- Provide organizational and administrative support to the events team to ensure deadlines, deliverables, and event milestones are met.
- Coordinate the development, production, and distribution of event materials, including signage, badges, attendee materials, speaker materials, and other collateral.
- Manage the packing, shipping, inventory, and logistics of materials for NGA meetings and events.
- Provide operational support for sponsorship fulfillment, including registration, logo and asset collection, hotel coordination, signage, recognition, and other contracted benefits.
- Maintain accurate tracking of sponsor deliverables and proactively follow up on outstanding materials and deadlines.
- Coordinate across internal teams to ensure timely and accurate execution of sponsor and attendee-facing commitments.
- Support registration, attendee communications, and other event administration as needed.
- Provide on-site support at NGA events, helping ensure a seamless, professional, and high-quality attendee experience.
- Support business development initiatives through prospect research, reporting, outreach preparation, and logistical assistance.
- Assist in tracking sponsorships, partnerships, prospects, and engagement opportunities to support revenue growth.
- Research and identify prospective members, sponsors, and partners to strengthen NGA’s business development pipelines.
- Maintain accurate prospect, lead, and activity information within NGA’s database/CRM.
- Assist with preparation of sponsorship materials, proposals, reports, and other business development resources.
- Collaborate with membership, events, and business development teams to coordinate outreach and maximize value for members and partners.
Benefits
- Partial employee paid health and dental insurance
- 11 paid holidays and one floating holiday
- Generous PTO
- Hybrid work schedule opportunity
- 401(k) eligibility starting on the 1st quarter of the following 6 months of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
