Coordinator, Engagement

Detroit Regional Chamber • Detroit, MI

1d • Hybrid

About The Position

The Detroit Regional Chamber has been in business for over a century and is one of the oldest, largest, and most respected chambers of commerce in the country. As the voice of business in the Southeast Michigan region, our mission is to create a business-friendly climate and valuable experiences for members. We lead a robust economic development strategy and meet with some of Michigan's most influential audiences at the Mackinac Policy Conference. Our nonprofit seeks to help local businesses thrive, and our employees are the best at helping us to reach that goal.
The Detroit Regional Chamber was named as a Detroit Free Press Top Workplace six years! In addition to an inclusive work environment, competitive wages, a diverse benefits package, and a wide array of professional development opportunities, our employees work in the heart of downtown Detroit and play an active role in the resurgence of this great region.

Requirements

• Excellent interpersonal skills
• Understanding of the Detroit Region's business community
• 1-3 years' experience working in a business environment
• Must be a self-starter with the ability to work independently
• The ability to effectively organize and establish priorities
• Build relationships and have a high level of customer service
• Can work autonomously while managing several projects
• Strong attention to detail
• Excellent written and verbal communication skills

Nice To Haves

• Experience in client relationship building

Responsibilities

• Executing the Chamber's established customer engagement and retention strategy for all assigned accounts
• Communicating the Chamber's value proposition to all customers
• Providing exceptional customer service
• Managing the membership roster
• Ensuring Chamber communications are reaching the customer based on their interests
• Updating all records in CRM management system
• Identifying members whose information is not current
• Updating internal database with any changes
• Assisting with annual account verification
• Tracking all activities

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Safe harbor 401(k) with a company match
• Generous paid time off (PTO)
• Paid holidays
• Business mileage reimbursement
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed