Coordinator, Education, Training and Development

Fraser Health•Surrey, BC

3d•Onsite

About The Position

We are seeking a Relief Full-Time Coordinator, Education, Training and Development to join our Regional Staffing Services team in Surrey, B.C. In this impactful role, you'll help shape the learning experience for Regional Staffing Services staff and leaders across Fraser Health. The Coordinator, Education, Training and Development is responsible for leading the development, organization and delivery of a range of formalized computerized application training and orientation sessions for staff and users of designated Regional Staffing Services applications. The Coordinator partners with the Client Partner and Leadership Team on collective agreement interpretations and strategic priorities to inform the development of a compressive training plan for all levels of training from basic to advanced, and for all levels of staff and leaders. The Coordinator assesses knowledge levels of all staff, measures training and orientation results to ensure established outcomes are met, and makes changes and updates training as appropriate. Follows up with Leaders and Director when intended training results are not achieved and further individual staff development is required.

Requirements

Bachelor's degree in Business, Human Resources, Adult Education, or a related discipline, supplemented by training in adult education.
Three (3) to five (5) years of recent related experience, or an equivalent combination of education, training, and experience.
Experience designing and facilitating adult education and training programs.
Knowledge of staffing services, staffing systems, and collective agreement provisions related to scheduling.
Ability to plan, organize, implement and facilitate training and education sessions.
Demonstrated experience with computer and staffing software programs.
Demonstrated experience with staffing services.
Demonstrated ability to interpret collective agreement language.
Knowledge of collective agreement provisions relating to scheduling.
Knowledge of adult education learning principals, learning styles, and facilitation methods.
Confirm you are legally entitled to work in Canada

Responsibilities

Lead the development, delivery, and evaluation of education and training programs that support staffing operations.
Partner with leaders to identify learning needs and develop training plans that support operational and strategic priorities.
Facilitate engaging education sessions through coaching, mentoring, presentations, and hands-on learning opportunities.
Support staff development, onboarding, systems enhancements, and continuous improvement initiatives.
Determines education priorities that meet program and learner needs, in collaboration with the Leader/Director; completes learning needs assessments of individuals or groups to assist in the determination of the educational requirements and their objectives.
Gathers information from department leaders, managers, and other education and training specialists regarding existing training programs, policies/standards that inform training objectives, and required future state competencies for training to ensure the department's curriculum and training programs adequately support competency and skill development and cover future state business requirements. Develops accurate learning assessment tools, and researches best practice.
Creates supportive learning environments; utilizes education theory and builds strong professional relationships with learners in order to facilitate open communication.
Delivers learner-centered education to individual or groups of staff through methods such as conducting formal presentations, mentoring, coaching, facilitating groups, demonstrating, providing lectures, role modeling, and providing point-of-care education and on-the-spot teaching.
Plans and schedules educational activities and maintains a system for tracking attendance; maintains statistics for reporting purposes.
Evaluates education program effectiveness by measuring the outcomes, determining whether the objectives have been achieved, and assessing whether learning has occurred that results in the demonstration of best practices.
Coordinates practicum placements for students and mentorship for new staff in consultation with the Manager and Supervisor.
Develops assessment tools to evaluate students who attend PC / SC / Scheduler courses and workshops to determine successful or unsuccessful completion of course. Provides hiring recommendations to Staffing Leader based on successful completion of course and suitability. Provides feedback to students who are not successful.
Assesses the qualifications and experience required, the technical training required for schedulers and develops plans to implement changes that may be required in conjunction with Staffing Leaders and Clinical Managers.
Coordinates vendor based training as required.
Delivers other educational programs such as staff orientation, Fraser Health regional education courses, and other related Fraser Health initiatives.
Works collaboratively with the systems team to identify areas of improvement or process changes and modifies documentation and training materials accordingly.
Works collaboratively with the team on testing staffing processes for any planned software upgrade.
Supports knowledge transfer and integration across systems and client applications as required.