Coordinator - eBusiness

Airgas•Rancho Cordova, CA

1d•$25 - $27•Hybrid

About The Position

The NCN Region eBusiness Coordinator will create and support strategies to grow customer utilization of Airgas eBusiness solutions (Airgas.com, SupplySync, EDI). Working directly with customers, sales force and operations personnel, you will help make doing with business with Airgas easy for our customers. In this role, the eBusiness Coordinator serves as the primary point of contact for NCN Region’s online customers and performs work to seamlessly transition customers to Airgas’ suite of eBusiness solutions and help grow revenue once they sign-on.

Requirements

High School Diploma or equivalent
3 years of related work experience in an administrative position supporting a sales staff
5+ years of current telesales/customer service experience handling busy phones.
Ability to write correspondence and routine reports.
Must be customer service oriented.
G-Suite (Google Applications)
Excellent customer service and responsiveness
Impeccable attention to detail
Problem solving & solution-oriented mindset
Driven to make a major impact on a very important, growing company initiative
Familiarity with online shopping experiences on a variety of websites
Troubleshooting skills, especially involving internet browsers
Knowledge of SAP
Ability to prioritize and manage multiple tasks
Ability to maintain confidentiality of records
Ability to build a rapport amongst peers
Must be an independent worker requiring limited supervision

Nice To Haves

Marketing or IT background preferred but not required
SAP Business Warehouse knowledge helpful but not required
Product knowledge of industrial gases, welding equipment and safety (PPE) products a plus
Experience presenting in front of groups
Knowledge of welding, industrial gases, and safety equipment applications desired.

Responsibilities

Commit to work safely and grow safety awareness among peers
Provide exceptional customer service to both internal and external customers
Manage region’s eBusiness online orders dashboard to cash flow
Troubleshoot reported issues to appropriate teams
Work with Customer Service, Sales Support, branches and Collections to remedy customer issues or needs
Register customer accounts and users on Airgas.com via eComm Tool and respond to daily / weekly registration reports
Create custom shopping lists for customers and handle password resets
Update both SAP & eCommerce data on existing Airgas.com accounts as needed
Team with Sales Support for SAP account clean-up and name normalization
Work closely with Airgas telesales, branches, sales personnel and management to drive customer adoption of eBusiness
Send Welcome emails to new Airgas customers to inform them of our eBusiness solutions
Manage new customer onboarding form notifications
Work closely with region’s vendor-managed-inventory team to support use of Airgas.com
Present eBusiness in-person to associates, new hire orientations and customers as needed
Track and manage promotions / contests as needed
Contribute growth ideas and attend monthly corporate calls
Additional projects as needed involving pricing, SAP data updates or large customer setup
Be a backup to eBusiness Specialist
All employees are expected to perform any reasonable work request that falls within the qualifications but not specifically described.