Coordinator, Donation Support

EVERSIGHT•Ann Arbor, MI

2d•$0 - $21•Hybrid

About The Position

The Donation Support Coordinator is responsible for being the first point of contact for eye donor referrals. With moderate supervision, performs the intake of referrals, screening of donor information for transplant or research suitability, communication with next-of-kin, and the coordination of eye tissue recovery and tissue transportation. This role operates on a night shift from 6pm-6:30am, with a rotating schedule including weekends. The position offers a hybrid schedule, requiring 2-3 shifts in-office per week. The Coordinator screens medical/social/behavioral history to determine donor eligibility, contacts medical professionals for donor history, and coordinates the recovery of donated human eye tissue. They also dispatch technicians, approach next-of-kin for interviews and authorizations, and provide accurate donor history information to staff. Confidentiality and professional relationships with various healthcare professionals and agencies are crucial. The role also serves as backup for after-hours calls and provides weekend and on-call coverage. A commitment to Eversight's Mission and Values is expected. Additional duties may be assigned as needed.

Requirements

Undergraduate studies in related field preferred.
Experience in medical field or customer service highly preferred.
The ability to communicate effectively and empathetically with those in various emotional states.
Must be proficient with technology.
Effective planning and execution of complex tasks.
Ability to interact professionally with peers and healthcare staff.
Availability to work any shift, any day of the week as the Donation Support Center operates 24 hours a day, 7 days a week.
Use of own vehicle may be required when traveling within the service area.

Responsibilities

Screens medical/social/behavioral history to determine donor eligibility.
Contacts medical professionals for donor medical or ophthalmic history, and other follow-up as necessary.
Coordinates the recovery of donated human eye tissue with other procurement agencies, hospitals, medical examiners/coroners and funeral homes.
Dispatches technicians to perform services.
Approaches next-of-kin to conduct interviews and obtain authorizations.
Provides accurate and detailed information regarding donor history to staff via systems and written and verbal communications.
Handles all donor-related information in a confidential, professional manner.
Maintains professional relationships with physicians, physician staff, hospital/surgical center staff, peers, other eye banks, and other agencies.
Serves as the back-up to field after-hours telephone calls for any departments within the Eversight organization.
Provides weekend coverage and works on-call shifts as assigned.
Demonstrates a commitment to the Mission and Values of Eversight.