Coordinator Document Services

Hilton Grand Vacations • Orlando, FL

1d • Onsite

About The Position

Applicants must be located in the Orlando, Florida area or within a reasonable commuting distance. As a Document Services Coordinator you will be responsible for keeping all contract sales documents in sync with legal and company policies. This dynamic role requires outstanding organizational skills and careful attention to detail to maintain our world-class service. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Requirements

• Strong organizational skills with the ability to prioritize and function in multiple computer programs.
• Ability to produce high-volume work with a high degree of accuracy.
• Strong communication skills to convey contract issues and resolutions effectively.
• Excellent interpersonal skills to interact positively with process partners.
• Willingness to work extra hours when required to achieve company objectives and deadlines.
• Enthusiastic great teammate attitude.

Nice To Haves

• Previous experience in timeshare is a plus.
• Knowledge of documents required for timeshare closings.
• Proficiency in MS Excel for crafting and maintaining spreadsheets.
• Great work ethic and demonstrated teamwork.
• Dependability and reliability.
• Strong attention to detail and ability to thrive in a goal-focused work environment.
• Ability to sit for a full shift, viewing information on dual monitors, and produce high-volume, accurate work.

Responsibilities

• Review and examine sales agreements and related documents to ensure accuracy and adherence to legal and company policies.
• Verify all financial terms to ensure adherence to the company's stringent underwriting guidelines.
• Confirm title requirements, including vesting, tenancies, and inventory.
• Redact personal identifiable information and bank/credit card details.
• Identify issues in contracts missing documents or containing incorrect information.
• Enter audit findings into various tracking systems (e.g., Chorus and TSW).
• Receive and validate contract packages sent from site; notify site of discrepancies.
• Audit contract documents for accurate execution and compliance.
• Receive and review correspondence such as rescission letters and owner kits.
• Document contracts received in TSW and run reports for audit processes.
• Manage contract workflow to update status changes daily, including rescission cancels and chargebacks.
• Prepare contract packages and cancels for the imaging department daily.
• Provide excellent customer service to field offices and corporate partners to resolve document issues.
• Maintain a minimum average production level as set by management.
• Provide support and vacation coverage for the DSC audit team as required.
• Represent Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Collaboration, Ownership, and Now.
• Adhere to company standards and maintain compliance with all policies and procedures.
• Perform other related duties as assigned.

Benefits

• Medical, Dental, and Vision insurance from Day One
• 401k plan with company match
• Life insurance
• Company stock purchase program
• Discount travel programs
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed