Coordinator, Digital Marketplaces

Charlotte Tilbury•New York, NY

About The Position

This role is centered on supporting Amazon business operations and driving growth through merchandising, analytics, and cross-functional collaboration. As a Coordinator, Digital Marketplaces (Amazon) you will support the Senior Manager, Amazon on all Amazon related operations, including inventory planning, listing and catalog management, brand store updates, PDP optimization, account health and other relevant business operations. You will maintain product listings and content updates across Amazon Vendor Central, conduct QA checks to ensure accuracy and brand consistency, monitor ratings and reviews and product rankings, and assist in the coordination of seasonal and promotional merchandising updates. You will also collaborate with creative and brand teams to support product storytelling and coordinate with supply chain and inventory teams to ensure product availability. This role also involves monitoring and improving online retailer-specific KPIs, analyzing category and competitive insights, partnering with internal and external cross-functional partners to gather and analyze performance insights, and supporting new product launch forecasting and planning. Additionally, you will attend cross-functional meetings, capture notes, document action items, and follow up with stakeholders to keep projects moving forward. You will help maintain campaign trackers, toolkits, and playbooks, and support the Digital team with project coordination, reporting preparation, competitive research, and administrative needs. You will proactively identify missing information, timeline risks, or process gaps and escalate to the Senior Manager when needed, and build strong working relationships with internal and external partners.

Requirements

Familiarity with Amazon Vendor Central preferred
Strong data analytical skills including Excel (Pivot tables, Index/Match, Vlookup, etc.)
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Comfortable working in a fast-paced, collaborative environment
Experience with project management tools
Passion for beauty, ecommerce, and consumer behavior

Responsibilities

Support Senior Manager, Amazon on all Amazon related operations, including inventory planning, listing and catalog management, brand store updates, PDP optimization, account health and other relevant business operations
Maintain product listings and content updates across Amazon Vendor Central
Conduct QA checks to ensure accuracy and brand consistency
Monitor ratings and reviews and product rankings
Assist in the coordination of seasonal and promotional merchandising updates
Collaborate with creative and brand teams to support product storytelling
Coordinate with supply chain and inventory teams to ensure product availability
Monitor and improve online retailer-specific KPIs, including but not limited to, Sales, NetPPM, ASP, buyability, traffic, conversion rate, in-stock %, chargebacks, Share of Voice, and content compliance
Analyze category and competitive insights through data analytics tools and identify growth opportunities for Charlotte Tilbury on Amazon
Partner with internal and external cross-functional partners to gather and analyze performance insights
Support Senior Manager with new product launch forecasting and planning
Attend cross-functional meetings, capture notes, document action items, and follow up with stakeholders to keep projects moving forward
Help maintain campaign trackers, toolkits, and playbooks
Support the Digital team with project coordination, reporting preparation, competitive research, and administrative needs
Proactively identify missing information, timeline risks, or process gaps and escalate to the Senior Manager when needed
Build strong working relationships with internal and external partners