Coordinator,Dest Serv,Shore Ex

Norwegian Cruise Line • Miami, FL

1d

About The Position

Provide administrative support to the Manager, Destination Services for shore excursion product administration and development through all aspects of a tour planning, creation and operational delivery cycle in assigned region(s).

Requirements

• High School Diploma
• Minimum 1 year in Shore Excursion environment.
• Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word and Excel programs.
• Ability to assimilate and summarize details as appropriate to support decision-making.
• Ensure that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment.
• Ability to operate in a team driven environment and accept immediate project responsibility.
• Strong Customer Service, Communication and Interpersonal skills.
• Ability to accomplish assignments displaying detail orientated and well-organized work.
• Ability to work under fast paced, multi tasked and deadline driven environment.

Responsibilities

• Ensure all Destination Managers onboard have the required tour forms and information necessary and support them with any requests.
• Send operators tour participation figures upon request and confirm when all forms have been received from tour operators.
• Ensure operators have the latest ship itineraries.
• Assist tour operators with any information required or changes requested.
• Effectively communicate with tour operators around the world to ensure operation efficiency and address any questions, concerns, or events that may affect their region.
• Assist Revenue Management with tour space during move offs.
• Assist inside and outside Sales Force with requests.
• Assist with waitlisted excursion matters including- monitoring all waitlist reports, clearing waitlisted excursions on reservations, requesting additional space from operators.
• Request Envograms to advise guests of any tour changes, cancellations, or new tour additions.
• Add additional space and build additional tour extensions when additional departures are added to the brands.
• Assist and research work for new tour initiatives.
• Assist when necessary in building new tours in NVS.
• Update Retail Masters for all destinations for all brands.
• Make necessary changes in NVS/Seaware.
• Maintain and update in-house Tour Operator Directory.
• Assist Manager/Director/VP with special projects as needed.
• Perform other job-related functions as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED