Coordinator – Customer Incentives

Domino's•Ann Arbor, MI

1d•Onsite

About The Position

The Coordinator – Customer Incentives is a generalist and will work with both the Gift Card and Pizza Concierge Teams. This team member will manage the Gift Card Mailbox, provide marketing support to Gift, and manage internal Gift Card requests. This team member will also help develop & implement marketing support to drive Pizza Concierge sales and serve as back-up to PC Coordinators in key sales periods which could include some weekend/holiday coverage.

Requirements

Bachelor’s degree in Business, Marketing, or related field
Strong Microsoft Excel/data manipulation knowledge and skills
Proven experience in customer service and building & maintaining relationships
Detail oriented, analytical with excellent organizational skills
Excellent communication and presentation skills

Nice To Haves

Experience in social media advertising a plus

Responsibilities

Manage Domino’s Gift Card Mailbox
Review/approve new direct-buy customer applications from B2B portal; company information search as needed along with follow-up communication
Provide B2B customer support, order and payment assistance as needed
Process & fulfill orders for select B2B customers based on customer requirements along with processing payments as needed
Handle customer care inquiries (card source, balance inquiries, redemption history)
Lead development & execution of 1st party promotions for in-store & dom.com
Review/approve Domino’s branding within merchant ads & signage for marketing and promotional material. Review for proper use of name, card art and any related imagery as well as proper use of registration marks and related disclaimers
Process internal department gift card orders & assist with DOMGC invoicing
Process and fulfill internal orders in a timely manner and provide detailed weekly summaries to Finance for tracking and billing
Review and process for payment all DOMGC invoices through Ariba
Assist in development & implementation of marketing initiatives to identify new customers and drive sales for PC by working with internal stakeholders and agency partners
Develop & manage marketing campaign calendar
Develop & coordinate paid & organic social media posts
Serve as back-up role to support PC Coordinators in key sales periods and periodic weekends
Use of Pizza Concierge Ordering Tool for order processing and review for accuracy
Proactively communicate orders status with customers and PC Team Lead
Phone support for our business customers and store team members calling with questions or clarification