Coordinator, Crisis and Access

CMHA Thames Valley Addiction and Mental Health Services•London, ON

2d•CA$32 - CA$40•Onsite

About The Position

The Crisis & Access Coordinator will primarily support all programs that run out of the Crisis Centre, and will also provide regional secondary support to managers that support Crisis Programs running out of other locations, i.e. Elgin, Strathroy, and Oxford. The Coordinator supports Program Managers and Directors in program oversight, staffing, service access, recruitment, training, quality assurance, and implementation of organizational initiatives. The position serves as a key resource for staff and volunteers, helping to maintain effective service delivery, program consistency, and a positive team environment. The coordinator does not maintain a regular client caseload. Consider revitalizing your career and making a difference in your community by joining our team!

Requirements

Degree or diploma in a mental health or addictions related field, or a degree or diploma in an unrelated field with a minimum of five years' employment experience in a direct-service mental health and addictions role (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
Valid Driver’s Licence: minimum G2 class and access to a vehicle for personal transportation
Current, satisfactory Police Vulnerable Sector Check (PVSC)
Demonstrated ability to attend work regularly

Nice To Haves

University Degree in health, social, behavioural science or related field
Registration with a certification body preferred
Minimum of three years’ experience working with people with mental illness and/or addictions and/or working in a social services field
Knowledge of psychosocial rehabilitation concepts and applications
Knowledge of harm reduction approaches related to addictions
Knowledge of current mental health treatment practices, crisis and suicide intervention skills training
Knowledge of community resources
Demonstrated good judgment and strong organizational skills
Crisis intervention experience
Demonstrated ability to defuse potential conflict situations
Demonstrated ability to form strong partnerships with other agencies, hospitals, organizations
Flexibility and adaptability to changing needs and circumstances
Ability to motivate staff and volunteers
Good working knowledge of computer office technology such as word-processing, spreadsheets, database records, internet and e-mail resources, etc. and ability to perform basic financial and documentation requirements related to activities and programs
Knowledge of electronic client records systems
Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux languages officielles du Canada

Responsibilities

Assists Manager with organizing and directing the day-to-day work of staff, including program tasks and the distribution of work amongst staff members
Travels to assigned program sites for the purpose of checking-in with staff and teams on a regular basis
Builds relationships with staff members to support collaboration, well-being, program improvement, and a positive work environment
Monitors team dynamics and well-being; consults with the Manager to address concerns
Addresses questions and concerns from staff members, consulting with the Manager as needed
Shares feedback with staff members in a manner that is constructive, respectful, and client-centered
Consults with Manager to address performance issues
Assists with performance reviews for staff members, as assigned by the Manager(s)
Acts as a resource to staff members regarding challenging clients, clinical approaches, and program concerns; works collaboratively with staff members to develop solutions
Completes staff work observations and supports professional consultations, as needed
Provides staff members with supervision
Ensures effective and timely flow of information amongst staff members, as well as to and from the Manager and Director
Respects and acknowledges the contributions, opinions and expertise of all team members
Utilizes effective conflict management skills
Supports decision-making and flow through of communication the Manager and/or Director
Provides direction in emergency situations; assists the Manager with providing appropriate debriefing and supportive follow-up
Works with Manager to screen, interview, score and hire new staff, both internally and externally
Supports the orientation and training of new staff and existing staff
Schedules and approves time-off requests
Resolves scheduling conflicts and directs/re-assigns staff members as needed to support program functions and ensure safety
Monitors Relief pools to ensure Relief staff are engaged and trained to provide appropriate client support
Manages Relief pool composition to ensure adequate coverage; initiates reach out to disengaged Relief staff members and/or initiating the hiring of additional Relief staff members, as needed
Reviews intakes and waitlists to assign clients for optimal fit based on client needs and existing staff caseloads
Liaises between staff and Manager with respect to client access and flow; assists with assessing potential fit for the program
Implements new initiatives and policy / procedure changes within the program(s)
Oversees daily program planning, problem solves issues and provide guidance around program concerns and direction
Ensures program consistency and ensures services are delivered with compassion, inclusiveness and accountability in a welcoming environment
Provides leadership back-up when Manager is absent, including waitlist management
Supports coordination of Coordinated Care Plans (CCP) with community partners and staff
Ensures program is conforming to accreditation standards
Ensures Health and Safety Committee duties are carried out, as required
Performs file audits and quality reviews, coordinates any resulting follow-up with the Manager
Represents the program(s) on the Electronic Health Record (EHR) Committee
Provides solutions for any questions related to documentation, and the EHR
Addresses any site concerns regarding the physical property (internal and external) and reports concerns to Property Services Department, as appropriate
Professionally liaises with community partners regarding programs; providing information and updates
Completes statistics, as required specific to the program area
Supports payroll input, documentation and approvals, as needed