Coordinator - Corporate and Community Education Operations
About The Position
Summary : The Coordinator - Corporate and Community Education Operations for the Corporate and Community Education department is primarily responsible for coordinating and performing specialized business/industry enrollment, financial duties, data collection and data reporting relating to contract training and open enrollment courses offered by the department. Compensation for the Coordinator - CCE Operations is $45,240.00-$52,041.60 annually. Essential Functions: T his list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Associate degree in accounting, business or related field.
- 2 years of experience in business, data management and accounting.
- Proficient in MS Office applications, primarily Access, Excel and Word.
- Valid driver’s license with an acceptable driving record.
- Strong multi-tasking and organizational skills.
- Strong verbal and written communication skills.
- Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationship others.
Nice To Haves
- Bachelor’s degree in business, accounting or related field.
- 1-3 years of experience in program management.
- Experience using Power BI
- Experience working in a position of customer service and client relations.
- Experience working with registration and payment systems.
Responsibilities
- Manage, coordinate and oversee the process and functions that support the department’s current registration and payment functions.
- Work with Administrative Assistants to ensure all registration processes are being conducted efficiently and accurately.
- Handle customer service issues received in person, via phone or via email.
- Monitor and analyze Accounts Receivable activity and follow up on outstanding contract and open enrollment balances.
- Coordinate and execute invoicing for contracts and some open enrollment courses.
- Develop and maintain spreadsheets for accurate reporting analysis of contract training events.
- Review all enrollment and financial reports to ensure accuracy.
- Analyze refund report and authorize refunds.
- Assist Coordinators with pricing structure for open enrollment and contract training by developing initial cost analyses and preparing final cost analyses after work is completed.
- Coordinate the collection and organization of all course data for ICCB and N1year end reporting for noncredit programs and courses.
- Work with Dean, Manager and Coordinators to set up third party organizations and academic year contracts, posting contract invoice amounts.
- Oversee Administrative Assistant with the quarterly scheduling of Traffic Safety and Children First classes and facilitators as well as manage facilitator payroll for these programs.
- Coordinate with Peoria County officials in developing and revising multiple-year contracts for Children First and Traffic Safety.
- Maintain contract filing system, both online and physical files.
- Work with Dean and Manager to oversee and analyze budgets for all noncredit programs.
- Work with Dean, Manager and Coordinators to analyze enrollment, financials, cancellations, marketing and customer evaluation results to identify opportunities for improvement.
- Work with Coordinators and Administrative Assistants to ensure customers are receiving all necessary paperwork and instructions.
- Assist Coordinators in working with marketing services, developing printed materials, scheduling, website updates, press releases and any marketing of a general nature.
- Work with Coordinators and Administrative Assistants to maintain department standard operating procedures.
- Perform related duties as required.
Benefits
- paid time off
- 11 paid holidays
- 2 floating holidays medical, dental, vision, life and long-term disability insurance
- tuition waivers for employee, spouse and dependent children
- on-site childcare center
- 403(b) retirement plans
- State University Retirement System pension plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
