Coordinator, Conference Sales

Tourism Whistler • Whistler, BC

1d • CA$52,000 - CA$55,000 • Onsite

About The Position

Tourism Whistler is the official marketing and sales organization for the resort of Whistler, British Columbia. As a not-for-profit, member-based organization, they operate the Whistler Conference Centre, Whistler Golf Club, Whistler Visitor Centre, and Whistler.com Central Reservations. They are a collaborative, mountain-loving team focused on creating a positive and fulfilling experience for their employees, valuing passion, energy, achievement, and respect. They are proud to be a workplace that requires respect for people, partners, and the environment.

Requirements

• Minimum of two years' experience in a tourism/hospitality sales role
• Excellent communication skills with a strong sense of customer service
• Organized, detail orientated and able to work under pressure efficiently with a high volume of tasks
• Highly motivated, enthusiastic and willing to take on new challenges
• Excellent team player, with the ability to work with various stakeholders
• Knowledge of tourism industry
• Flexible with hours of work to support client service outside of regular hours

Nice To Haves

• Hotel and Delphi/Amadeus experience an asset
• Previous marketing background an asset including experience with: Photoshop, HTML, direct email management, digital assets, social media, etc.

Responsibilities

• Support the development and maintenance of sales prospects, assist the Sales Manager(s) with the solicitation of additional meeting/conference sales and coordinate client follow up
• Assist in coordinating and preparing sales missions and trips, arranging sales calls, preparing for trade shows and presentations, and coordinating logistics
• Deliver familiarization tours and site inspections for visiting clients in coordination with the Manager, Conference Sales, including hosting events, preparing presentations, and negotiating rates
• Build and maintain strong relationships with members, industry partners, the community, meeting, conference and incentive travel sectors
• Assist in trade shows/events, host where applicable, and conduct sales meetings and presentations to clients
• Maintain the client and account database, following up on business opportunity leads
• Research market trends and clients’ programs, providing insights as a resource for internal and external clients
• Assist with budget planning and forecasting reports
• Act as a member liaison to strengthen working relationships with industry partners
• Draft and finalize contracts, following up with clients as needed
• Provide general administration and project support as required
• Manage room booking for internal Tourism Whistler departments, including AV and Food & Beverage requirements
• Ensure accuracy of the daily reader board and room signage
• Distribute BEOs, change logs and floor plans to the respective departments
• Update the Conference Service website/online menu up to date, including Amadeus
• Provide on-site coverage during events, festivals, and group bookings
• Collect and distribute client surveys
• Prepare and distribute monthly reports to departments and partners
• Take minutes for facility operations meeting minutes and distribute to the operations teams
• Assist the leadership team with other administrative and project needs as required

Benefits

• Meaningful health benefits for full-time team members and their dependents, including an Employee Assistance Program
• Access to a wellness app (Headspace)
• A wellness fund to support health and recreation in Whistler (e.g., ski/snowboard or bike park pass, yoga or gym memberships, golf lessons)
• An annual Health & Wellness calendar with wellness offerings
• Nine-day fortnight schedule (75 hours bi-weekly)
• 3 weeks' paid vacation as a starting point
• Incentive bonus of up to 10% of the annual salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed