Coordinator, Computer Applications

Florida Atlantic University•Boca Raton, FL

1d•Onsite

About The Position

The College of Science at Florida Atlantic University is seeking a Coordinator, Computer Applications in Boca Raton, FL. This position is part of the College of Science Information Technology support group and provides technical support to faculty and staff. Responsibilities include configuring, installing, and troubleshooting computers, mobile devices, printers, servers, and network resources. The role involves resolving hardware, software, and connectivity issues, maintaining technical documentation, updating help desk tickets, and recommending technology solutions. Additionally, this position assists with the technology components of grant proposals and stays current with industry standards to ensure reliable IT services.

Requirements

Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.
Valid driver's license required.
Excellent written and verbal communication skills, along with a demonstrated commitment to providing outstanding customer service.
Proven experience installing, supporting, and troubleshooting Windows and macOS operating systems, as well as the Microsoft Office Suite.
Experience with supporting mobile devices, including iPhone and Android platforms.
Demonstrated customer service experience in a technical support environment.
Experience with Active Directory and Microsoft Intune.

Responsibilities

Serves as a staff member for the College of Science Information Technology support group.
Provides technical support to the College of Science: Configuring and installing computers, laptops, tablets, and printers.
Assist in troubleshooting network connectivity problems, both wired and wireless.
Assigning users to network shares
Configuring smartphones and tablets
Imaging laptops and desktop computers
Developing and maintaining documentation
Installing and testing operating systems and software
Installing and administering servers and network attached storage
Update help desk tickets clearly and timely
Troubleshoot software, network and hardware related issues is a critical job function.
Maintain/enhance technical expertise level by keeping current with industry standards and technical trends, and advance skill set by taking personal initiative.
Recommend technological solutions to assigned departments.
Assist in writing with the technology portion of grants.
Other job-related duties as assigned.

Benefits

Medical (PPO/HMO $50 per month single & $180 per month family)
Dental
Vision
Life Insurance
Flexible Spending plans
Employee Assistance Program (EAP)
State retirement options including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program.
Sick Leave Pool Program.
Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
Paid Community Engagement Volunteer Service Day
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).