Coordinator, Community Programs 1

City of Brampton•Union, NJ

2d•Onsite

About The Position

Reporting to the Recreation Supervisor, the Coordinator Community Programs ensures the provision of quality recreation program delivery and customer service excellence to meet current and changing needs of the community. This role involves supervision, leadership, and staff development, including recruiting, training, managing, and coaching full and part-time employees. The Coordinator is responsible for ensuring program quality assurance, adherence to legislation and corporate policies, and managing staff training and orientations. They also review incident/accident reports, manage follow-up actions, and modify programs for safety. The role includes preparing reports for the Recreation Supervisor, managing daily statistics, membership, and payroll verification, and ensuring adherence to deadlines. Additionally, the Coordinator participates in quality assurance programs, manages payments and documentation for invoices, and continuously improves customer experience by resolving concerns and liaising with community leaders and external groups. They assess community needs, manage community events, and develop strategies for customer recruitment and retention. Program development includes reporting on trends, managing quality programming through visits, and overseeing program and brochure development. The Coordinator also assists with marketing and business plans and builds revenue strategies to increase financial stability, while managing and reporting on budget submissions, actuals, and forecasts.

Requirements

Minimum 3 years experience in recreation programming and/or facility management.
One year supervisory/team lead experience working with staff and volunteers
Able to work variable, scheduled hours including evenings and weekends
Current Standard First Aid/CPR-C
Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle
Excellent public relations skills and ability to effectively deal with the public
Knowledge of provincial and other legislative regulations pertinent to program discipline
Exposure to budgeting and financial management
Proficiency in MS Office

Nice To Haves

Aquatic Supervisor Training or Aquatic Management Training AND Aquatic Safety Inspectors Above considered to be an asset for non-aquatic managers
Strongly recommended current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with recognized affiliation
PGA of Canada Class A member and Diploma in Professional Golf Management or equivalent

Responsibilities

Recruit, train, manage, coach and provide guidance to promote effective full and part time employee relations and encourage increased moral, innovation and productivity to meet business needs
Form action plan to ensure program quality assurance
Manage adherence to governing legislations and regulations; corporate policies, procedures, standards and guidelines
Evaluate training needs, and manage execution of staff trainings, orientations and meetings
Ensure current self-knowledge of technical skills for staff development
Review documentation of incident/accidents reports and manage follow-up accordingly, applying appropriate follow-up actions and guidance with teams, volunteers and customers; modifying programs and services to ensure safely operating programs and services.
Prepare reports for Recreation Supervisor which may include the collection and analysis of data, customer satisfaction, revenue and expenses, etc.
Manage and review daily, weekly and sessional statistics and checklists
Manage membership extensions, suspensions and payroll verification
Adherence to all mandated deadlines
Participation in facility team’s quality assurance program
Coordinate payments/documentation for all invoices in accordance to corporate standards
Continuous improvement of customer experience through anticipating, managing and resolving concerns, requests inquires and successes
Liaise with community leaders, groups, sponsors and external groups
Ongoing assessment of community needs
Manage community events (including analyzing follow-up reports and debriefing)
Develop strategies to increase customer recruitment and retention
Report on trends and areas of growth including future opportunities
Manage quality programming through ongoing program visits
Manage program development and brochure development processes
Form and implement action plans to meet targets and potential growth
Assist Recreation Supervisor with marketing and business plan
Build revenue strategies to increase financial stability
Collect, coordinate, analyze, monitor and report budget submissions, actuals and forecast to Supervisor
Manage current budget of expenditures related to program area ensure budget compliance meet necessary sign offs and approvals