Coordinator, Commercial Operations & Analytics

Crocs, Inc.•Westwood, MA

11d•$48,000 - $58,000•Hybrid

About The Position

The Coordinator, Commercial Operations & Analytics for HEYDUDE supports the North America Commercial organization across Wholesale, Digital, and Retail by coordinating key operational processes, providing reporting and analytics support, and managing commercial communications and enablement activities. Reporting to the Sr. Manager, Commercial Operations & Analytics, this role helps maintain best-practice processes, supports Go to Market planning, delivers key tools and resources, and partners across functions to enable accurate information flow, operational efficiency, and successful execution of business priorities.

Requirements

Bachelor's degree in business, marketing, analytics, or a related field, or equivalent relevant experience.
Experience supporting commercial operations, sales operations, business analytics, project coordination, or a related function preferred.
Intermediate proficiency in Microsoft Excel, PowerPoint, Outlook, Teams, and SharePoint; Power BI experience preferred.
Excellent written and verbal communication skills, with the ability to coordinate effectively across functions and stakeholder groups.
Exceptional attention to detail, organization, and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving mindset with the ability to support data-driven decision-making and develop practical solutions.
Highly collaborative team player and self-starter who proactively identifies opportunities to improve processes, tools, and ways of working.
Flexible, adaptable, curious, and motivated to continually learn while supporting the evolving needs of the North America Commercial organization.

Nice To Haves

Power BI experience preferred.

Responsibilities

Coordinate the end-to-end commercial sample process, including seasonal SMS orders, request fulfillment, end-of-season returns, budget management, reporting, efficiency analysis, and continuous process improvement.
Partner cross-functionally to develop and deliver commercial enablement tools and resources, including seasonal product catalogs, Go to Market materials, and other sales-support tools.
Develop, maintain, and distribute a recurring North America Commercial newsletter, coordinating updates from stakeholders to promote communication, knowledge sharing, and alignment across Wholesale, Digital, and Retail.
Support reporting, analytics, dashboards, and business insights by providing accurate, timely, and user-friendly information to Commercial teams under the direction of the Sr. Manager, Commercial Operations & Analytics.
Support key commercial milestones through coordination of sales tools, documents, logistics, communications, and business materials.
Lead Commercial new employee onboarding and provide support for SharePoint, Microsoft Teams, HEYDUDE's B2B site, and other Commercial tools and platforms.
Maintain cross-functional Go to Market calendars, milestones, and operational processes while identifying opportunities to improve efficiency, visibility, and execution.
Collaborate across Commercial, Sales, Digital, Retail, Customer Operations, IT, Master Data Management, Merchandising, Planning, and Customer Fulfillment to implement scalable, analytical, efficient, and compliant process enhancements.