Coordinator, Client Services, Golf

Excel Sports Management•West Hollywood, CA

14d•$55,000 - $60,000•Hybrid

About The Position

This position will be responsible for a variety of professional and personal administrative tasks for Golf Division clients, including providing logistical and travel support and assisting with daily requests, as well as supporting divisional operational and client-related matters. This role can be based in either Excel's New York or West Hollywood offices.

Requirements

Bachelor’s Degree required
1-2 years experience in sports industry or sports marketing required
Proficient with Microsoft Office suite, particularly Excel and PowerPoint
Superior problem-solving skills and resourcefulness
Superior time-management and organization skills and ability to manage multiple projects, simultaneously
Strong interpersonal skills and ability to effectively communicate to a wide range of audiences, both written and verbally
Ability to work effectively in a fast-paced environment while maintaining a strong attention to detail
Ability to remain composed in pressure-filled situations
High level of commitment to quality work product and organizational ethics, integrity and compliance
Detail-oriented, self-starter with the ability to multi-task and meet deadlines with minimal supervision
Highly responsive and accessible
Comfort adjusting personal schedule to accommodate client and Golf Division needs, including frequent and time-sensitive work outside of business hours
Ability to work both collaboratively as well as autonomously
Ability to demonstrate uncompromised judgment and discretion regarding highly confidential information

Nice To Haves

Interest in golf preferred
Basic proficiency with Adobe Photoshop and Acrobat Pro preferred

Responsibilities

Assists Marketing Managers and Agents with client management support, to include: Tournament and professional travel (airline, hotel, ground transport, visas, etc.); Concierge requests (reservations, personal needs, family needs, etc.); Social media support; and Logistics for personal service appearances, sponsor commitments and activations, charity events, media interviews, etc.
Proactively addresses potential requests and needs from clients and provides creative and personalized solutions.
Interfaces as needed with client families and performance teams (caddies, coaches, trainers, physios, etc.).
Develops strategic relationships in key concierge areas, PGA Tour and European Tour travel, etc.
Responds to fan mail, charitable requests, and general inquiries, as directed.
Contributes to development of Golf Division marketing materials and recruiting presentations.
Secures and ships products for clients’ professional, personal, and charitable needs and tracks those products to ensure receipt.
Assists in ensuring client collateral (e.g., bios and press kits) is up to date and accurately portrayed internally and externally.
Assists Golf Division with organizational needs, including, as required, scheduling meetings and supporting Executives with ad hoc administrative support.
Records and distributes thorough minutes of Golf Division meetings.
Serves as a positive culture contributor within a fast-growing, high-paced, and entrepreneurial environment.
All other duties as assigned.