Coordinator, Chapters

Association of Corporate Counsel • Washington, DC

12h • Hybrid

About The Position

The Coordinator of Chapters provides day-to-day support to ACC’s 60+ local chapters, which represent in-house counsel worldwide. The role tracks chapter activities and provides reports, serves as an initial contact for chapter leaders and administrators, supports chapter websites and communications, and helps chapters use ACC technology and resources. It also coordinates volunteer leader communications, training support, surveys and reports, and newsletter production. The Coordinator identifies ways to improve support for chapter leaders and administrators and maintains working knowledge of ACC’s mission, programs, and services.

The position requires an associate degree at minimum and significant experience working with volunteers in an association or another environment. It calls for strong organization, communication, customer service, problem-solving, technology-learning, and cross-cultural skills, along with the ability to manage projects independently and across functions. ACC offers a hybrid schedule, competitive salary and benefits, and a downtown Washington, DC office.

Requirements

• Associate degree at minimum.
• Significant experience working with volunteers in an association or other environment; the posting specifies 1-year experience.
• Ability to manage multiple projects in a fast-paced environment, work independently with minimal direct supervision, and prioritize tasks.
• Customer service-oriented demeanor and a mature, solutions-oriented approach to problems and conflict.
• Computer proficiency with MS Office Suite/Outlook, database management, social media, event and marketing platforms, graphic design tools, and a website content management system.
• Superb oral and written communication skills and ability to learn new technology.
• Good judgment, critical thinking skills, and a sense of teamwork and community.
• Strong organization and ability to multitask, coordinate, and work effectively across functions.
• Self-starter who can work independently and use good judgment about when to inform or seek guidance from superiors.
• Excellent interpersonal and cross-cultural skills, including ability to work with culturally different constituencies and personalities.
• Ability to present information effectively and respond to questions from managers, clients, vendors, and the public.

Nice To Haves

• Fluency in English and a second language is preferred.

Responsibilities

• Track key chapter activities, including leadership updates, educational programs, social events, board meetings, chapter visits, resources, and other program segments; provide reports as requested.
• Serve as an initial point of contact for chapter leaders and administrators by maintaining the chapters inbox and responding to phone, email, and other digital inquiries.
• Assist with chapter website updates, including leadership and event information and program materials, and work with chapters to improve content.
• Manage and coordinate the bi-weekly volunteer leader newsletter and chapter administrator announcements.
• Oversee maintenance of chapter broadcast email lists, listservs, and online discussion forums.
• Support meeting preparation for chapter leadership training held twice per year and annual chapter administrator training.
• Assist chapters with member surveys, customized reports, and other information requests.
• Help conduct orientation training for new chapter administrators on website use, and provide ongoing training to administrators and chapter leaders on ACC technology.
• Help moderate discussions and present resources during online and in-person training sessions for chapter leaders and administrators.
• Coordinate chapter PDF and print newsletter production upon request, including collecting and editing copy, working with a layout designer, reviewing proofs, and distributing final newsletters.
• Identify new ways to enhance ACC’s support for chapter leaders and administrators.
• Maintain working knowledge of ACC’s mission, programs, and services.

Benefits

• Hybrid schedule: two days in the office on Tuesday, Wednesday, or Thursday, with remaining days working from home.
• 23 PTO days, 11 holidays, and a paid one-week end-of-year break.
• 401(k) match.
• Annual bonus.
• Additional annual employer retirement contribution.
• Subsidized healthcare plans, with HMO, PPO, or HSA options.
• Downtown Washington, DC office with an onsite fitness center and convenient Metro Center access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree