Coordinator, Cardiovascular Program

Providence Healthcare • Vancouver, BC

8d • CA$46 - CA$67

About The Position

Reporting to the Operations Leaders, Cardiac Sciences Program and working with the medical staff, Clinical Nurse Specialists, Access Leader and Patient Representative, the Cardiovascular Program Coordinator takes a leadership role in developing, implementing, evaluating and coordinating a cardiovascular waitlist management system. The Cardiovascular Program Coordinator as a key member of the Cardiac Sciences Program management team, plays an integral role in facilitating a patient-specific plan that establishes a streamlined process, timely and appropriate access and placement to necessary care, support and information to patients, families and referring Physicians waiting for cardiac surgery or intervention. The Cardiovascular Program Coordinator works closely with the BC Cardiac Registry and other Cardiovascular Program Coordinators at cardiac centres in the region and the province to ensure efficient and equitable access to cardiac services for all BC patients. The Coordinator also provides work direction to Booking Clerks in Surgery and Cardiology.

Requirements

• Master's Degree in Health Administration or Master's Degree in a health sciences discipline
• Three (3) to five (5) years' recent cardiac experience in a large, complex health care environment with expertise in program development and project management, or an equivalent combination of education, training and experience
• Ability to communicate effectively both verbally and in writing
• Comprehensive knowledge of health care delivery systems
• Demonstrated ability to work independently and in collaboration/consultation with others
• Demonstrated skills in leadership, communication, mediation and negotiation
• Demonstrated skills in the application of communications and computerized technology to address communication needs and information analysis
• Demonstrated ability to work in a fast-paced environment, under pressure and maintain priorities
• Demonstrated ability to think laterally, solve problems, make decisions and take action in a crisis management environment
• Demonstrated ability to work diplomatically and persuasively to establish and maintain effective work relationships with internal and external stakeholders

Responsibilities

• Assumes a leadership role in collaboration with other Cardiovascular Program Coordinators and the BC Cardiac Registry in developing and implementing a cardiovascular waitlist management system. Develops processes and tools for ongoing evaluation and revision for the system, as necessary.
• Establishes systems and processes to assist referring physicians in triage of patients for cardiac catheterization, cardiac intervention, and cardiac surgery, within the institution, and between institutions to facilitate timely access to cardiac services by ensuring that referrals are dealt with in a timely manner and include complete demographic, clinical, and contact information, as well as relative urgency. Referring physicians are provided with accurate on-call and resource information to assist in referral decision-making. Referrals are forwarded to the appropriate cardiologist, angioplaster, or cardiac surgeon as per the institutional policy. Communication is facilitated between the health care providers involved in the patient's care.
• In collaboration with the British Columbia Cardiac Registry, participates in development, implementation, and ongoing maintenance of a current, complete, and accurate database for all patients awaiting cardiac surgery at the Hospital, including tracking of patients waiting times and stability while awaiting cardiac surgery, cardiac intervention and diagnostic catheterization. Maintains current waiting lists, identifying patients exceeding recommended maximum waiting time. Ensures, in conjunction with the British Columbia Cardiac Registry, that statistics for waiting lists and cases completed are complete and recorded in the database in a timely manner.
• Establishes systems for notification of cardiac surgeons, cardiologists, and referring physicians of changes in patients' conditions. Works with physicians to develop options to facilitate patients having procedures completed recommended waiting time guidelines.
• Provides patient/family centered support and educational information to patients waiting cardiac surgery, cardiac intervention or diagnostics by facilitating referrals to appropriate services (counseling, risk factor modification, and cardiac rehabilitation) internally or externally based on assessment of patient needs and services availability.
• Provides a key liaison function for external and internal providers and patients. Provides pertinent information to stakeholders using a variety of communications media including verbal, written and electronic methods to facilitate decision-making and timely access to care. Communicates and collaborates with Cardiovascular Program Coordinators in other health care institutions in BC and the BC Cardiac Registry.
• Develops and implements a joint triage system with an appeal process, for both the interventional cardiologists and cardiac surgeons, to ensure timely case review and patient selection.
• Addresses system gaps impacting on quality of patient care such as pre-admission patient education, communication re wait list status, ongoing telephone support to wait listed patients, coordination of in-patient versus out-patient scheduling priorities and coordinating triage rounds to ensure the most urgent cases take priority and to ensure improvement to the current waitlist management for both interventional cardiology and cardiac surgery.
• Works closely with the Director of the Cardiac Registry and other Cardiovascular Program Coordinators to integrate tracking of quality indicators and outcomes. Prepares and presents monthly statistics to the cardiac program team. Leads and/or participates in Continuous Quality Improvement initiatives to optimize program effectiveness and efficiency.
• Sets measurable goals and objectives within a team or individual environment, incorporating the Hospital's vision and values, goals and corporate plan, through methods such as updating own knowledge of clinical and professional development within area of practice, and developing plan in collaboration with the Operations Leaders; reviews progress to ensure that goals are achieved within established timeframes.
• Performs other related duties as assigned.

Benefits

• A comprehensive health benefits package.
• Meaningful impact: Your dedication and expertise will directly impact the lives of our patients.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level