Coordinator, Business Operations II

Travel + Leisure Co.•Orlando, FL

1d•Onsite

About The Position

This role is accountable for performing all facets of the operations department, including tour reception, gifting, and contracts, in accordance with Travel + Leisure Standard Operating Procedures. The position aims to promote a professional atmosphere for guests and Sales & Marketing staff. The company, Travel + Leisure Co., is a leading vacation ownership and travel membership company with a dynamic portfolio of resort, travel club, and lifestyle travel brands. They emphasize innovation, growth, and creating exceptional vacation experiences.

Requirements

High School Diploma
Computer Skills Required
Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)
Proficient in Microsoft Word
Proficient in Microsoft Outlook
Proficient in Microsoft Excel
3 years of general office experience & customer service experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Nice To Haves

Proficient in EPNY

Responsibilities

Greet and qualify touring guests, collect and validate guest information, assign tours to Sales Agents, and provide information to the Sales & Marketing department.
Provide exceptional customer service, answer phones and guest questions professionally, and assist property owners with contract questions or concerns.
Distribute premiums to guests after presentations, and complete daily gift, tour, and contract reconciliation in all systems.
Enter all tour and gifting information into Central Reservations Systems / Epiphany system, run reports, and prepare and balance cash, down payments, and site stats for the Contract Department.
File and secure all documents per procedures, and maintain Property Owner Information per PII and PCI standards.
Prepare Timeshare Sales Contracts for the Sales Department and Property Owners, assist the Administrative Supervisor in supporting Sales Staff, and handle the preparation and maintenance of legal documents.
Assist the Supervisor in providing additional administrative support to internal departments, including Sales, Marketing, HR, and Resort teams.
Perform other duties as needed.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off (depending on position)
Parental leave (depending on position)
Holidays (depending on position)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program