Coordinator, Business Communications & Engagement, GAM

BMO•Toronto, ON

10d•Onsite

About The Position

The Communications Coordinator supports the Business Communications & Engagement (BCE) team by contributing to the planning, development, coordination and delivery of internal communications and engagement initiatives. Working collaboratively with business partners and stakeholders, the role helps assess communications needs, supports the execution of communications plans, and delivers clear, accessible communications solutions aligned with enterprise standards. This role also provides administrative and project coordination support for the broader team, helping to manage schedules, materials, approvals, tracking, and processes that enable the team to operate efficiently and deliver on priorities.

Requirements

Typically between 3 – 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Responsibilities

Develops communication solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Supports communication strategy and planning activities by contributing ideas, gathering inputs and assisting with implementation.
Coordinates approvals, timelines, distribution and publishing of communication solutions.
Provides project coordination support, including maintaining project trackers, schedules, documentation and status updates.
Supports business/group change management initiatives from a communications perspective.
Breaks down strategic problems, and analyses data and information to provide communications insights and recommendations.
Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
Provides recommendations and /or assists in problem solving activities and implementing solutions.
Provides advice and guidance to assigned business/group on implementation of communication.
Organizes, distributes and publishes communication solutions.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Understands the business strategy and stakeholder needs to assess business issues & impacts on target employee and audiences.
Understands communication principles/programs/approaches and effective ways to communicate (e.g. message development, vehicle selection, etc.)
Supports the development and execution of communications plans & solutions.
Works collaboratively with internal & external stakeholders to develop and execute communication solutions.
Organizes and reviews material for compliance with relevant quality standards.
Coordinates, tracks and manages the delivery and receipt of materials for translation, as required.
Tracks progress to plans and escalates complaints, issues and concerns.
Assists in the monitoring and measurement of communications solutions impacting the target audience.
Gathers feedback and monitors performance of the effectiveness of existing communications content and the vehicles/platforms/tools/technology (e.g. Intranet, Portal, conference calls, e-mail, shared drives and SharePoint sites, social networking platforms such as Facebook, Twitter, and blogs, etc.).
Analyzes data and information to provide insights and recommendations.
Recommends improvements, changes, additions or deletions of communication content and the vehicles/platforms/tools/technology as necessary.
Coordinates with partners to ensure content is up-to-date and relevant.
May assist in the planning and execution of events and conferences (as required).
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.