Coordinator, Behavioral Health Outpatient

Lifepoint Health • Holyoke, MA

9d • Onsite

About The Position

Valley Springs Behavioral Health Hospital offers compassionate, high-quality inpatient and outpatient mental health and co-occurring treatment for teens, adults, and seniors. We provide a full-range of evidence-based medical and clinical services in a state-of-the-art healing environment. Programs include inpatient mental health and co-occurring treatment, Partial Hospitalization Programs (PHP), and Intensive Outpatient Programs (IOP). The Behavioral Coordinator ensures that office operations and programming in the outpatient department operate efficiently and professionally while providing a high standard of customer satisfaction. The Coordinator ensures outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care. The Coordinator oversees the work performance of the non-clinical outpatient staff and oversees the office processes and procedures to ensure a quality patient experience.

Requirements

• Previous experience on an inpatient unit preferred.
• Must have experience with clerical duties.
• CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.

Responsibilities

• Monitors and completes necessary audits for patient care tracking.
• Handles all aspects of the admission process.
• Supports in the completion of pre-admission paperwork as applicable.
• Supports in the tracking and collection of required assessments and surveys (such as BASIS-32/CABA and patient satisfaction surveys).
• Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use.
• Per the therapist dictation maintains the programming schedule.
• Supports with charge reconciliation and entering as required.
• Supports team with patient group assignments and coordination efforts.
• Provides impeccable customer service to patients, families, referral sources, and stakeholders.
• Supports with vital and UDS capture as needed.
• Completes DCAR reporting in a timely and accurate fashion.
• Supports in organizing and filing paperwork.
• Maintains staff schedules and ensures staffing for the program.
• Monitors and records attendance including tardiness and absences.
• Audits charts.
• Communicates with treatment team to ensure chart compliance.
• Interfaces with others to ensure completion of physician follow-ups from CPE.
• Manages Family Session Schedules as required by program.
• Work with the business office and the utilization review department to ensure payment for services.
• Perform pre-certifications and concurrent reviews.
• Develop relationships with payer sources.
• Interfaces with UR department to ensure service coverage for patients.
• Maintain a positive working relationship with referral sources, community agencies and organizations.
• Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting.
• Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe.
• Schedules or completes UDS collections, including random screenings.
• Ensures orders are obtained for patients prior to starting services (as applicable).
• Actively participate in the therapist’s discharge planning needs.
• As directed creates appointments, starts follow up care process and completes interfacing with organizations.
• Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling.
• Conducts appointment reminder calls.
• Collects copays and deductibles as applicable.
• Manages organizational tools to ensure efficient operation.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED