Behavioral Health Coordinator

Elica Health Centers • Sacramento, CA

1d • Onsite

About The Position

About Elica Health Centers: Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

Requirements

• Associate’s or Bachelor’s degree in Social Work, Psychology, Sociology, Health Administration, or a related Behavioral Health field required.
• Minimum one (1) years of experience in a medical clinic or healthcare setting processing referrals and authorizations.
• Experience with Electronic Health Records; Epic preferred.
• Knowledge of medical and billing terminology (ICD-9/10, CPT).
• Understanding of insurance requirements including HMO, PPO, Medicare, Medi-Cal, and other state/federal programs.
• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to their scheduled start date.
• Please be advised that this position is subject to criminal background investigation and drug screen.

Responsibilities

• Coordinate BH program activities, operational workflows, team meetings, staff trainings, and quality improvement projects.
• Support the rollout of updated BH protocols, tools, and program enhancements.
• Maintain structured tracking systems for BH documentation, reporting, and interdepartmental communications.
• Investigate and resolve escalated concerns raised by patients, advocates, clinic staff, and care teams.
• Execute additional duties as directed by Supervisors or the Director of Behavioral Health.
• Manage end-to-end referral and prior authorization operations for Behavioral Health, Psychiatric, and specialty healthcare services.
• Process incoming and outgoing referrals efficiently, ensuring thoroughness, accuracy, and compliance with service guidelines.
• Audit referral requests for completeness and gather any missing clinical or administrative documentation.
• Provide guidance to providers, patients, and internal partners regarding referral status, authorization requirements, and related inquiries.
• Facilitate timely appointment scheduling for specialty and BH care, triaging and following up according to clinical urgency.
• Operate active tracking systems to ensure complete follow-through on referrals and uphold patient safety.
• Track referral timelines to guarantee completion in compliance with internal policy and regulatory standards.
• Perform continuous outreach to payors, specialty providers, patients, and care teams as needed.
• Share timely progress updates with referring providers and BH clinicians to ensure seamless continuity of care.
• Input complete and accurate referral, authorization, and appointment details into the electronic health record (EHR) system.
• Transmit comprehensive referral documentation packets to receiving specialists and insurance health plans as required.
• Maintain compliant, well-organized records while adhering strictly to department documentation protocols.
• Provide compassionate, patient-centered service in all interactions.
• Listen actively to patient needs and concerns, responding with empathy and high standards of professionalism.
• Manage phone interactions courteously and address patient communications promptly.
• Partner effectively with clinical teams, support departments, and community partners.
• Apply collaborative, solution-oriented problem-solving that centers on patient well-being.
• Help the department sustain culture standards of service excellence and high reliability.

Benefits

• Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage.
• Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions.
• Coverage options are available for individual and family tiers.
• Retirement – 403(b) plan with up to 4% employer match and immediate vesting
• Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday
• Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree