Coordinator, Audience Operations & Events

NBCUniversal•New York, NY

7d•$24 - $29•Onsite

About The Position

NBCUniversal has an opening for a Coordinator, Audience Operations & Events as part of Rockefeller Center Guest Experience team within the Operations and Technology division of NBCU. This is an opportunity to join a small and dynamic team that delivers one-of-a-kind product and experiences to guests at NBC’s home in 30 Rockefeller Plaza. The position reports to the Manager, Audience Operations & Events and requires a full-time on-site schedule with some overtime hours as needed. JOB PURPOSE: The Coordinator, Audience Operations & Events will support optimal experiences for our general public and clients, coming to 30 Rock.

Requirements

Minimum 1 year working experience in a similar capacity
Proven ability to be flexible and consistent in a fast-paced and ever-changing environment
Demonstrated ability to effectively work independently and manage when necessary
Ability to actively problem-solve and critically think
Excellent interpersonal and communication skills
Demonstrated attention to detail and able to perform tasks with minimal supervision and direction
High school diploma/GED required.
Must be proficient in Excel and Microsoft Office
Must be extremely organized and driven by efficiency
Must have exceptional time management skills
Must be willing to work varying hours as needed including nights, weekends, overnights, and holidays
Must have unrestricted work authorization to work in the United States
Must be 18 years or older

Nice To Haves

Bachelor’s degree
Experience with corporate events, live production, and customer service

Responsibilities

Work closely with all audience operations for 30 Rockefeller Plaza
Support Saturday Night Live ticketing for lottery winners, VIPs, NBC clients and standby guests
Help with the standby process for all audiences including Late Night with Seth Meyers, The Tonight Show Starring Jimmy Fallon, and Saturday Night Live
Strategically support tracking processes for all audience/general public data reporting
Work closely with East Coast Pages for onboarding, training and mentorship
Assist with audiences for special tapings/events in studios and the Peacock Lounge
Collaborate with all Guest Experience functions as needed including The Shop and Retail Operations
Act as Leader on Duty/administrative support for NBC Studio Tour when required
Help liaise with clients for private film screenings for talent and executives
Ideate on operational enhancements as they pertain to the Guest Experience team
Work with Guest Experience Merchandising team to properly execute and advertise upcoming Shop activations and events
On site and operational lead for all Shop events