Coordinator, Alumni Volunteer Engagement

University of British Columbia • Vancouver, BC

5d • Onsite

About The Position

UBC Sauder School of Business is a world-leading business faculty, recognized internationally for excellence in research and learning. The Development and Alumni Engagement team aims to inspire involvement and investment in UBC Sauder to drive innovation, further business knowledge, and lead change. The Coordinator, Alumni Volunteer Engagement, is responsible for coordinating and delivering alumni volunteer engagement initiatives. This position contributes to the planning, execution, evaluation, and continuous improvement of alumni volunteer programs that support students, academic programming, recruitment, and UBC Sauder priorities. The Coordinator manages day-to-day volunteer engagement operations, oversees a high volume of complex requests, and matches alumni to meaningful engagement opportunities within established strategies and policies.

Requirements

• University degree in a relevant discipline.
• Minimum of one year of related experience, or the equivalent combination of experience and education.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Nice To Haves

• Experience in alumni engagement, volunteer management or program coordination.
• Demonstrated ability to manage multiple projects, timelines, and stakeholder relationships in a complex environment.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy in data management and reporting.
• Demonstrated ability to handle confidential and sensitive information with professionalism and discretion.
• Experience with email communications platforms (e.g., Campaigner, Marketing Cloud).
• Proficiency with Microsoft Office and database systems, and proficiency in Microsoft Excel is a requirement.
• Experience working in a post-secondary, advancement, or complex volunteer-driven environment.
• Experience using CRM or database systems (LINKS/Blackbaud preferred) and survey tools such as Qualtrics.
• Experience with event planning and execution.
• Demonstrated emotional intelligence and professionalism when engaging with a variety of stakeholders.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently and as part of a team, anticipate stakeholder needs, and adapt to changing priorities.
• Demonstrated commitment to equity, diversity, and inclusion and the ability to work effectively with diverse communities.

Responsibilities

• Manage and coordinate alumni volunteer engagement programs, activities, and initiatives supporting UBC Sauder students, faculty, academic units, and partners.
• Manage the end-to-end alumni volunteer engagement lifecycle, including recruitment, screening, matching, placement, recognition, and reporting.
• Contribute to the evaluation of volunteer programs and recommend process improvements.
• Implement components of the alumni volunteer strategy, ensuring coordinated timelines, communications, and stakeholder alignment.
• Provide functional guidance, training, and day-to-day support to student or alumni volunteers.
• Develop, maintain, and ensure the use of processes, tools, and systems for onboarding, engagement, events, and project planning.
• Manage alumni volunteer requests from student clubs, academic units, and campus partners.
• Research and identify suitable alumni volunteers based on defined criteria, role requirements, availability, and engagement history.
• Exercise judgment in determining appropriate sourcing approaches for volunteers.
• Prepare and coordinate personalized and mass volunteer outreach communications.
• Develop, manage, and maintain targeted alumni list pulls using the alumni database and other tools.
• Build and maintain effective working relationships with student leaders, academic units, faculty, and staff.
• Represent the Alumni Engagement team at student- and volunteer-focused events.
• Develop content for volunteer recruitment, recognition, and promotional materials.
• Coordinate volunteer recognition and stewardship activities.
• Record and maintain alumni and volunteer interactions and engagement activity in the alumni database and associated systems, ensuring accuracy, timeliness, completeness, and compliance with institutional standards, privacy requirements, and FIPPA guidelines.
• Track and report on volunteer engagement activity and participation metrics, identifying operational trends, data gaps, and follow-up actions.
• Prepare briefing and debriefing notes for external meetings and events.
• Support the development, planning, and execution of DAE events and communication initiatives.
• Manage program and event budget and expenses, and establish and implement protocols.

Benefits

• Compensation Range: $5,791.00 - $8,323.42 CAD Monthly
• UBC Sauder School of Business is committed to a collaborative and respectful culture.
• Commitment to employment equity, inclusion, and fairness.
• Opportunities for professional development and growth within a leading business faculty.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level