Coordinator, Air Import/Export

CJ Logistics • Des Plaines, IL

7d • $45,000 • Hybrid

About The Position

The Air Import/Export Coordinator is primarily responsible for operationally filing entry documents, tracking and updating the movement of air freight, and ensuring compliance with import and export clearance regulations. This role involves receiving, reviewing, and processing documentation for assigned accounts, obtaining necessary releases, arranging deliveries, and ensuring accurate and timely invoicing. The coordinator serves as a key point of contact between customers, U.S. Customs and Border Protection, and other government agencies to meet service commitments. They perform initial reviews of transactions, advise supervisors of any issues, and provide excellent customer service by proactively updating clients on shipment status. Additionally, the role involves managing pre-alerts, updating customer profiles, preparing communications, and continuously improving understanding of processes and systems. Other related duties may be assigned.

Requirements

• Strong verbal and written communication skills
• Excellent listening and analytical skills
• Ability to prioritize, multitask, organize, and manage time effectively
• Bilingual in Korean/English Required

Nice To Haves

• Previous experience in logistics, cargo management, supply chain, customer service, dispatching, warehousing, administrative work, data entry & analysis, or transportation are preferred.

Responsibilities

• Receive, review and process documentation for an assigned base of accounts, and process documents through the system
• Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy
• Process other duties required for compliant release and timely delivery and receipt of shipments after release, cargo delivery set-up, and client invoicing.
• Serve as the single point of coordination between customers, U.S. Customs and Border Protection, and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives
• Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions
• Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response
• Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepares quotations, letters, and communications as directed
• Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within the time standard specified
• Actively pursue a better understanding of the process through self-study, as well as courses and seminars presented by approved sources
• Improve understanding and knowledge of the established system, in both its basic and advanced features
• Perform other related job duties as assigned or required.

Benefits

• Comprehensive benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, and tuition assistance.
• Paid time off to rest and recharge.
• Opportunities for career advancement within a growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed