Coordinator, Admissions

DOGS INC•Palmetto, FL

62d•Onsite

About The Position

The Admissions Coordinator processes all incoming applications, including requests for documentation, tracking missing documentation, and ensuring applications are complete and ready for committee review. Communicates with applicants and providers regarding required documents and maintains accurate records in CRM (IWDR). The Admissions Coordinator manages applicant intake, documentation tracking, and committee preparation to ensure a smooth and compliant admissions process.

Requirements

Exceptional customer service skills
Superior communication skills (written, verbal, and electronic)
Effective problem-solving skills
Good judgment in decision making
The ability to recognize trends in applications
The ability to build trusting relationships
Bachelor’s degree or equivalent experience preferred
Strong organizational and administrative skills
Experience with data entry and databases
Excellent communication skills
Ability to manage confidential information
Bachelor’s degree preferred, or more than two years related experience in customer service and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before members of the public, volunteers, and other employees.
Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.
Ability to calculate proportions, percentages, and apply concepts such as fractions, percentages, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram/chart, or schedule form.
Proficient in Microsoft Office including Word, Outlook, and Teams
Strong skill in the use of Microsoft Excel
Strong data entry skills
Valid Driver’s License
Be willing to work with and help others
Accept constructive criticism
Have a positive attitude and cooperativeness with fellow employees and supervisors
Works steadily with minimal amount of supervision
Follows instructions and shows initiative
Dependable - has very good attendance, rarely absent or late
All employees are responsible for keeping the grounds of Dogs Inc safe and clean. Reporting or fixing safety hazards, picking up trash and assisting our guests and volunteers are required of all employees.

Nice To Haves

Potential applicants
Applicants
Organizations that provide services to our potential applicants
Medical providers
Orientation & Mobility (O&M) Instructors
Mental health providers
VA providers

Responsibilities

Receive and process applications for all programs
Answer incoming phone calls relating to applications and the Admissions process
Request, collect and track provider forms
Follow up with providers regarding missing documents
Follow up with applicants regarding missing documents (after provider follow up is exhausted)
Upload and maintain accurate records in CRM (IWDR)
Ensure all files are complete, accurate and ready for committee 1st review
Monitor approved applicant Facebook page – respond to any questions that relate to Admissions

Benefits

Full dental and vision insurance premiums covered
Competitive medical coverage
A $15,000 life insurance policy
A discretionary retirement plan match for all benefit-eligible employees after one full year of employment
Free access to our fitness center
Chef-prepared lunches served on campus (Monday-Friday)
Generous Paid Time Off policies (12-20 days/year based on tenure)
14 paid holidays—including your birthday!
Learn and Earn education program
Pawsitive Strides walking program offer many opportunities to earn additional Paid Time Off
Bring your well-behaved, pre-screened dog to work