Coordinator 3, Product Sales Support & Analysis

Comcast•Royal Oak, MI

26d

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for reporting and providing data entry and reconciliation to ensure accurate month-end affiliate revenue booking and processing. Identifies and quantifies billing adjustments to sales force and work order errors to improve work order accuracy throughout the Product Sales division. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience. Job Description Core Responsibilities Researches unreported/unpaid accounts and ensures the timely collection of revenue through communication with distributors. Provides additional data entry to update affiliate information to ensure all is continually accurate and up-to-date. Undertakes all aspects of credit control work including production of reminder letters, frequent contact with clients by phone and email and resolves fee related issues. Reviews client ledger balance reports with Product Sales team, taking all necessary action in relation to client funds and any other points arising from the review. Coordinates data collection from internal and external personnel, entering into standard and customized report formats and generating reports, as requested. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Preferred Qualifications: Previous Comcast Business experience CB Systems (Orion) experience Salesforce experience CSG experience Workbench experience Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

Collaboration
Communication
Customer Experience (CX)
High School Diploma / GED
Relevant Work Experience 5-7 Years

Nice To Haves

Previous Comcast Business experience
CB Systems (Orion) experience
Salesforce experience
CSG experience
Workbench experience

Responsibilities

Researches unreported/unpaid accounts and ensures the timely collection of revenue through communication with distributors.
Provides additional data entry to update affiliate information to ensure all is continually accurate and up-to-date.
Undertakes all aspects of credit control work including production of reminder letters, frequent contact with clients by phone and email and resolves fee related issues.
Reviews client ledger balance reports with Product Sales team, taking all necessary action in relation to client funds and any other points arising from the review.
Coordinates data collection from internal and external personnel, entering into standard and customized report formats and generating reports, as requested.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

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