[INTERNAL AND EXTERNAL] Coordinated Statewide Intake Paralegal

Colorado Legal Services • Denver, CO

22h • Onsite

About The Position

Colorado Legal Services (CLS) is seeking a paralegal to join its Coordinated Statewide Intake Unit (CSI). The CSI unit receives over 40,000 calls annually from individuals seeking legal assistance. In this fast-paced role, the paralegal will screen applicants for eligibility, gather information about their legal issues, and refer them to appropriate services. This position is fully in-person and based in the Denver office, operating Monday through Friday from 8:30 AM to 5:00 PM.

Requirements

• Associate’s degree, Bachelor’s degree, paralegal certification and/or commensurate experience.
• 1 year of experience in legal support, paralegal work, intake specialist roles, or other relevant positions.
• 1+ years of customer service experience or public interaction with low-income or other vulnerable communities.
• Ability to work independently, managing multiple tasks, while meeting deadlines.

Nice To Haves

• Spanish fluency and plain-language communication skills are preferred.
• Demonstrate excellent time management skills with an ability to identify urgent issues and reprioritize as necessary.
• Some customer-service experience.

Responsibilities

• Maintain understanding of CLS eligibility guidelines and service areas.
• Demonstrate empathy, emotional intelligence, and cultural responsiveness during information-gathering conversations with applicants.
• Guide applicants to identify their specific legal issue and share relevant information.
• Refer eligible applicants for legal advice, brief services, or full representation, in accordance with CSI disposition instructions.
• Maintain familiarity with various financial resources, client services, and systems that provide services to clients in the local communities.
• Provide applicants CLS cannot serve with information and referrals to other resources, as appropriate.
• Ensure complete and accurate data entry into case management systems and client files.
• Contribute to CSI culture of learning and feedback through active participation in trainings and staff meetings.
• Participate in special projects.
• Perform other duties as assigned.

Benefits

• 100% employer paid premiums for employee health, dental, vision, life, and long-term disability insurance
• Partial employer paid premiums for spouses/dependents, based on a sliding scale
• Dependent Care and Medical Flexible spending accounts
• 403(b) retirement account with up to a 3% match
• Employee Assistance Program (EAP)
• Generous paid time-off
• 13 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree