[INTERNAL AND EXTERNAL] Coordinated Statewide Intake Paralegal
About The Position
Colorado Legal Services (CLS) is seeking a paralegal to join its fast-paced Coordinated Statewide Intake Unit (CSI). The CSI unit receives over 40,000 calls annually from individuals seeking legal assistance. In this role, the paralegal will work with a team to screen applicants for service eligibility and collect initial information about their legal concerns. This position is fully in-person and based in the Denver office, with standard working hours of Monday through Friday, 8:30 AM to 5:00 PM. Please note: This position is internal only and open only to current CLS staff.
Requirements
- Associate’s degree, Bachelor’s degree, paralegal certification and/or commensurate experience.
- 1 year of experience in legal support, paralegal work, intake specialist roles, or other relevant positions.
- 1+ years of customer service experience or public interaction with low-income or other vulnerable communities.
- Ability to work independently, managing multiple tasks, while meeting deadlines.
Nice To Haves
- Spanish fluency and plain-language communication skills are preferred.
- Demonstrate excellent time management skills with an ability to identify urgent issues and reprioritize as necessary.
- Some customer-service experience.
Responsibilities
- Maintain understanding of CLS eligibility guidelines and service areas.
- Demonstrate empathy, emotional intelligence, and cultural responsiveness during information-gathering conversations with applicants.
- Guide applicants to identify their specific legal issue and share relevant information.
- Refer eligible applicants for legal advice, brief services, or full representation, in accordance with CSI disposition instructions.
- Maintain familiarity with various financial resources, client services, and systems that provide services to clients in the local communities.
- Provide applicants CLS cannot serve with information and referrals to other resources, as appropriate.
- Ensure complete and accurate data entry into case management systems and client files.
- Contribute to CSI culture of learning and feedback through active participation in trainings and staff meetings.
- Participate in special projects.
- Perform other duties as assigned.
Benefits
- 100% employer paid premiums for employee health, dental, vision, life, and long-term disability insurance
- Partial employer paid premiums for spouses/dependents, based on a sliding scale
- Dependent Care and Medical Flexible spending accounts
- 403(b) retirement account with up to a 3% match
- Employee Assistance Program (EAP)
- Generous paid time-off
- 13 paid holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
