Coord Project II

Shentel • Staunton, VA

2d

About The Position

Responsible for supporting the commercial sales team with various operational responsibilities to include CABS billing processes, Salesforce administration, Commissions administration, post-sale order management, and USAC billing processes. The position will require working cross-functionally with Sales, Engineering, Operations, Customer Service, and external stakeholders. The role combines project coordination, billing system management, and administration of Salesforce and related platforms while driving process improvements.

Requirements

• Minimum 5 years of customer service, operations, or related experience
• Experience with billing systems or CRM tools (Salesforce preferred)
• Experience managing projects and cross-functional coordination
• Experience with CABS billing in iCommV
• Strong analytical and problem-solving skills
• Advanced Excel and reporting capabilities
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, SharePoint)
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Knowledge of Salesforce, CPQ, and business support systems
• Attention to detail and data accuracy

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Information Systems, or related field preferred
• Telecommunications experience preferred

Responsibilities

• Process CABS billing transactions, payment application, rate changes, disputes
• Ensure billing accuracy and manage large datasets
• Administrator of commercial sales commission platform
• Administer of Salesforce platform including reports, workflows, and data management
• Support CPQ configuration, product setup, and troubleshooting
• Develop reports and ensure data accuracy for leadership reporting
• Identify process improvements and implement system enhancements
• Train users on Salesforce and related tools
• Manage post-sale order activities to ensure timely and accurate service delivery and billing initiation
• Work with customers and external organizations to resolve order and billing challenges
• Coordinate across internal teams (Sales, Engineering, Operations, Customer Service)
• Works with governmental institutions (USAC)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree