Coord Project II

Shenandoah Telecommunications Company • Staunton, VA

1d

About The Position

Responsible for supporting the commercial sales team with various operational responsibilities to include post-sale order management, customer billing, USAC billing, and quality assurance. The position will require working cross-functionally with Sales, Engineering, Operations, Customer Service, and external stakeholders. The role combines project coordination, and billing system management.

Requirements

• Minimum 5 years of customer service, operations, or related experience
• Experience with billing systems or CRM tools (Salesforce preferred)
• Experience managing projects and cross-functional coordination
• Strong analytical and problem-solving skills
• Advanced Excel and reporting capabilities
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, SharePoint)
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Attention to detail and data accuracy

Nice To Haves

• Telecommunications experience preferred
• Knowledge of Salesforce, CPQ, and business support systems

Responsibilities

• Manage post-sale order activities to ensure timely and accurate service delivery and billing initiation
• Work with customers and external organizations to resolve order and billing challenges
• Coordinate across internal teams (Sales, Engineering, Operations, Customer Service)
• Works with governmental institutions (USAC)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree