Cookie Crew

Insomnia Cookies•Philadelphia PA (South Philly), PA

10d•Onsite

About The Position

As a member of the Cookie Crew at our South Philadelphia store, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well! At Insomnia Cookies, warm cookies are just the beginning. As a Cookie Crew Member, you're part baker, part hospitality expert, and part late-night hero. Whether you're welcoming guests into the bakery, pulling a fresh tray of cookies from the oven, or packing the perfect delivery order, you'll help create the experience that keeps our fans coming back night after night. Our bakeries move fast, especially after the rest of the world has called it a night. Every shift is a team effort, and every warm cookie, friendly interaction, and perfectly packed order matters. If you enjoy working with great people, thrive in an energetic environment, and love making someone's day just a little sweeter, you'll fit right in.

Requirements

Must be 18 years of age or older
Ability to obtain any required food safety certifications applicable to the location
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Welcome every guest with genuine hospitality and make every interaction memorable.
Prepare, bake, and package our warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
Accurately prepare in-store, pickup, delivery, and online orders.
Operate the register and process guest transactions.
Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
Jump in wherever your team needs you, whether that's restocking supplies, helping a teammate, or keeping the line moving.
Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed.
Deliver the kind of experience that turns first-time guests into lifelong Insomniacs.