Cook - AVAILABILITY REQUIRED 6AM TO 9PM

New Seasons Market•Portland, OR

About The Position

The Cook prepares food in a high-volume production environment, provides exceptional customer service, and contributes to a positive, collaborative team. The role includes preparing food for Prepared Foods stations and cases, cooking at made-to-order stations, maintaining product quality and merchandising, and supporting store opening and closing. The Cook works according to business needs, with schedules that may change seasonally or as staffing needs vary. The position requires reliable attendance and flexibility to shift tasks as department or store priorities change. Team members must complete and maintain required food and work safety trainings or certifications, comply with company and regulatory policies, contribute to store cleanliness, and maintain equipment. The role is based in a grocery store environment that may include wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor work in some locations, and exposure to certain allergens or chemicals. Reasonable accommodations are available to qualified applicants and employees with disabilities. This job description is a general definition of the position and may be amended to meet changing business needs.

Requirements

Previous customer service and food service experience, such as restaurants or catering, retail, or grocery experience.
Food preparation and cooking experience.
Solid knife skills.
Basic math and computation skills.
Ability to work independently, manage time effectively, and multitask in a fast-paced environment.
High attention to detail, quality, and presentation; self-motivated.
Ability to read, understand, and follow verbal and written instructions and recipes.
Commitment to valuing diversity and contributing to an inclusive working and learning environment.
Friendly, customer-service-oriented approach and an interest in food and cooking.
Ability to complete and maintain required food and work safety trainings or certifications.
Ability to meet the physical demands described, including frequent standing, walking, bending, crouching, stooping, and hand and wrist use; occasional climbing may be required depending on location.
Ability to occasionally team-lift objects weighing up to 100 pounds and frequently lift or carry objects weighing 50 pounds; team lifts are encouraged for objects over 50 pounds.
Availability for a schedule based on business needs, which may include evening, weekend, and holiday shifts.

Nice To Haves

Food preparation and cooking experience in a high-volume environment.
Retail or grocery experience.
Previous large-batch food preparation or production experience.
Familiarity with culinary terminology, techniques, and industry-standard equipment.

Responsibilities

Prepare the kitchen for store opening and closing.
Prepare food for all Prepared Foods stations and cases, following company recipes and specifications.
Work sauté, grill, pizza oven, and other cook-to-order stations.
Label, date, store, and monitor food for expiration dates and quality.
Stock and maintain Prepared Foods cases and stations.
Accurately and promptly process customers’ made-to-order items and complete special orders, including follow-through as needed.
Check and follow the daily prep list, and communicate with management about production priorities.
Assist customers with product selection, packaging, and labeling; share product knowledge and make recommendations based on customer needs.
Stock, rotate, and face products while monitoring quality and expiration dates; handle damaged and spoiled products according to company policy.
Receive and unload merchandise, check its quality, count, and condition, and report issues to management and the merchandising team.
Maintain cleanliness, organization, and product and supply rotation; maintain accurate pricing and signage according to merchandising standards.
Follow shift guidelines and remain aware of current advertisements, promotions, holidays, and events.
Notify the department manager or Manager On Duty of customer service, safety, productivity, security, or other issues that may adversely affect the store.
Provide friendly customer service, cooperate respectfully with team members, customers, and vendors, and contribute to an inclusive workplace.
Follow work and food safety policies and applicable regulations; complete required training and certifications.
Conserve company resources, maintain equipment, contribute to store cleanliness, and perform other assigned tasks.