Cook II, Banquet (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

23h•Onsite

About The Position

The Cook II prepares high‑quality food items in a timely and consistent manner by following established recipes, production standards, and sanitation guidelines. This role is skilled in working multiple kitchen stations—including grilling, frying, and guest‑facing service—and ensures proper cooking methods, food presentation, and portion control. The Cook II supports efficient kitchen operations by maintaining clean and organized work areas, monitoring stock levels, assisting with special orders, and preparing for high‑volume periods. The position upholds all regulatory, departmental, and company policies while contributing to a positive team environment and delivering excellent service to both guests and fellow associates.

Requirements

Must be 18 years of age or older.
High School diploma or GED preferred.
Ninety days Cook I experience or one-year cooking experience outside casino required.
Strong guest service, communication, decision‑making, and teamwork skills.
Able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.
Professional appearance with high personal hygiene standards.
Proficient with Microsoft applications, including Excel.
Extremely detail‑oriented with a strong work ethic and desire for continued growth.
Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements.
Able to lift up to 50 pounds and push and pull up to 300 pounds in a cart.
Able to tolerate extreme heat or cold temperatures.
Dexterity to use knives and other hand-held instruments, as well as food preparation equipment.
Able to respond to visual and auditory cues.
Effective in fast‑paced, high‑pressure environments.
Able to communicate clearly in English and follow instructions accurately.
Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke).
Flexibility to work evenings, weekends, and holidays.

Responsibilities

Prepares high‑quality food items in a timely and consistent manner by following established recipes, production standards, and sanitation guidelines.
Works multiple kitchen stations—including grilling, frying, and guest‑facing service.
Ensures proper cooking methods, food presentation, and portion control.
Supports efficient kitchen operations by maintaining clean and organized work areas, monitoring stock levels, assisting with special orders, and preparing for high‑volume periods.
Upholds all regulatory, departmental, and company policies.
Contributes to a positive team environment and delivers excellent service to both guests and fellow associates.
Demonstrates the organization’s mission, values, ethics, and service culture through daily actions and interactions.
Supports departmental goals by following established procedures, standards, and work practices.
Identifies basic issues or inefficiencies and communicates them to supervisors to support continuous improvement.
Performs daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards.
Follows direction on task assignments, workflow priorities, and operational requirements to support smooth operations.
Maintains compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly.
Uses resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation.
Meets performance expectations related to productivity, accuracy, and service quality.
Supports process improvements by adopting new procedures and providing feedback when requested.
Provides friendly, professional, and responsive service that reflects the organization’s brand and service expectations.
Assists guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed.
Helps maintain a clean, organized, and welcoming environment that enhances the overall experience.
Contributes to a positive, respectful, and collaborative work environment through teamwork and open communication.
Participates in training and skill‑building activities to support personal growth and job proficiency.
Demonstrates reliability, accountability, and professionalism that strengthen team performance.