Conversions - Sr Professional II
About The Position
You will support client implementations for Account Processing by installing product updates, coordinating implementation activities, and providing technical product support. You will work with clients, implementation teams, and support partners to help banks adopt Fiserv account processing platforms. Your work helps clients improve service delivery, streamline operations, and complete implementations with clear communication and documentation. This role is on-site Monday through Friday and requires occasional travel of up to 10%. Occasional evening or weekend implementation activities may be required when client schedules require coverage. The role requires use of a computer and audio equipment.
Requirements
- 4+ years of experience in customer-facing implementation projects, client support, or the IT service industry.
- 4+ years of experience supporting Microsoft Windows workstation and server operating systems in physical or virtual environments.
- Experience applying basic data communications concepts, including local area network and wide area network connectivity.
- Experience documenting implementation activities, support issues, client communications, and resolution steps.
- Ability to communicate implementation status, technical requirements, and support actions to internal teams and clients in writing and verbally.
- Bachelor’s degree or higher in Computer Science, Management Information Systems, Information Technology or a related field, or an equivalent combination of education, related experience and/or military experience.
- Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.
Nice To Haves
- Experience with bank account processing platforms such as Cleartouch, DNA, Precision, Premier, or Signature.
- Experience creating user documentation for software implementations or technical support teams.
- Experience analyzing implementation issues and documenting repeatable resolution steps.
Responsibilities
- Perform remote and on-site software implementations for account processing products and product updates.
- Provide follow-up product support to clients through phone, email, and web-based contact channels.
- Deliver timely client communications about project status, support items, and implementation milestones.
- Track, organize, and document product implementation activities, support actions, and client decisions.
- Create and maintain user documentation, including hardware requirements, software requirements, technical guidance, and internal procedures.
- Build product knowledge across Fiserv account processing platforms and apply documented implementation practices.
- Support occasional evening or weekend implementation activities when client schedules require coverage.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program recognizing peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups.
- Training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares through the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
