Conversions - Sr Professional II

Fiserv•Lincoln, NE

9d•Onsite

About The Position

The Conversions - Sr Professional II supports client implementations for Fiserv Account Processing by installing product updates, coordinating implementation activities, and providing technical product support. The role works with clients, implementation teams, and support partners to help banks adopt Fiserv account processing platforms. The work supports improved service delivery, streamlined operations, and implementations with clear communication and documentation. The role is performed on-site Monday through Friday, with occasional travel of up to 10%. Occasional evening or weekend implementation work may be needed to meet client schedules. The position requires use of a computer and audio equipment. Applicants must already have valid and unrestricted U.S. work authorization; sponsorship is not available. The role cannot be performed in Colorado, California, the District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.

Requirements

At least 4 years of experience in customer-facing implementation projects, client support, or the IT service industry.
At least 4 years of experience supporting Microsoft Windows workstation and server operating systems in physical or virtual environments.
Experience applying basic data communications concepts, including local area network and wide area network connectivity.
Experience documenting implementation activities, support issues, client communications, and resolution steps.
Ability to communicate implementation status, technical requirements, and support actions verbally and in writing to internal teams and clients.
Bachelor’s degree or higher in Computer Science, Management Information Systems, Information Technology, or a related field, or an equivalent combination of education, related experience, and/or military experience.
Valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.
Ability to work on-site Monday through Friday and travel occasionally, up to 10%.

Nice To Haves

Experience with bank account processing platforms such as Cleartouch, DNA, Precision, Premier, or Signature.
Experience creating user documentation for software implementations or technical support teams.
Experience analyzing implementation issues and documenting repeatable resolution steps.

Responsibilities

Perform remote and on-site software implementations for account processing products and product updates.
Provide follow-up product support to clients by phone, email, and web-based contact channels.
Communicate project status, support items, and implementation milestones to clients in a timely manner.
Track, organize, and document implementation activities, support actions, and client decisions.
Create and maintain user documentation, including hardware and software requirements, technical guidance, and internal procedures.
Build product knowledge across Fiserv account processing platforms and apply documented implementation practices.
Support occasional evening or weekend implementation activities when client schedules require coverage.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer-recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401(k) match and discounted shares through the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.