Conversational AI Designer - Amazon Connect with Lex NLU
About The Position
Conversational AI Designer - Amazon Connect with Lex NLU Location: Remote - USA Employment: Full time or FT Temp Are you a Conversational Flow Designer (natural language / conversational AI) who enjoys optimizing conversational flows for virtual agents? If you enjoy working with the business, creating intuitive and engaging conversational experiences that align with the Client’s goals and enhance user satisfaction, this job is an exciting opportunity to work with an Agile and tech-savvy team. Exposure to generative AI (GenAI) and large language model (LLM)-enabled conversational experiences is a plus. This role requires a deep understanding of natural language processing, user experience design, and a proactive approach to staying abreast of industry trends in conversational AI and GenAI.
Requirements
- 3 or more years of conversational design experience with a focus on virtual agents
- 2 or more years of conversational AI experience, including Amazon Connect/Lex conversational design
- Exposure to GenAI, LLMs, prompt engineering, or retrieval-augmented generation (RAG) concepts preferred
- Agent Assist experience
- Experience working in an Agile environment
- Strong communication and collaboration skills, with the ability to work across the business and serve as a liaison
- Ability to analyze data and user feedback to drive continuous improvement
- Knowledge of scripting or programming languages preferred
- Experience with Telco or Contact Center operations and CCaaS technology
- Cloud platform experience (GCP, AWS, or Azure) preferred
- Product Owner certification preferred
Responsibilities
- Design call flows using Amazon Connect/Lex conversational design, focused on IVR front-end design to build self-service contact flows
- Create user stories
- Develop acceptance criteria
- Responsible for Lex bot training
- Conversation design, feedback, and tuning
- Conversational QA during migration
- Collaborate on GenAI-enabled conversational use cases, including prompt design, response evaluation, and responsible AI considerations
Benefits
- medical
- vision
- dental
- life
- disability insurance
- paid time off (including holidays, parental leave, and sick leave, as required by law)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
