Convention Services Manager
Horseshoe Bay Resort•Bethesda, MD
•$55,000 - $65,000•Onsite
About The Position
The Convention Service Manager is a full-time, on-site role based at The Bethesdan Hotel. Responsible for the efficient and professional coordination of any assigned convention or meeting group.
Requirements
- Must have excellent communication skills, both oral and written
- Demonstrated proficiency in the Microsoft Office Suite at the intermediate level (Word, Excel, Outlook, and PowerPoint)
- Demonstrated ability to work independently with minimal supervision
- Demonstrated ability to effectively manage multiple projects in a fast-paced, deadline-driven environment
- Must have in-depth knowledge of hotel operations or a related field
- Ability and willingness to work evenings, weekends, and occasional holidays as required.
Nice To Haves
- Catering Experience preferred
- In-depth knowledge of food and beverage preparation, presentation, catering service, and cost.
- General knowledge of Hilton Tapestry helpful.
- Hilton experience is a plus, but not required.
Responsibilities
- Builds and maintains strong client relationships.
- Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
- Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
- Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.
- Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebookings.
- Plan and conduct pre and post convention meetings with clients and respective departments.
- Detail events to include all food & beverage, set up and audio visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs.
- Document tracking of group activity. Access and input data into a computer system to generate account history reports.
- Communicate both verbally and in writing to provide clear direction to staff.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts
- Life insurance
- Short-Term & Long-Term Disability
- Accident Insurance
- Employee Assistance Program (EAP)
- Pet Insurance
- Identify Theft Insurance
- Travel Assistance
- Paid Vacation
- Sick and Holidays
- 401K matching program
- Hotel discounts at Hilton Hotels globally and Crescent managed properties in North America for you & your family members
- Daily Team Member Meals
- Team Member Parking
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
