Convention Services Manager
About The Position
Millennium Hotels and Resorts is a global hospitality company with a diverse portfolio of brands. They are committed to creating inspiring spaces and providing exceptional service. The Millennium Durham Hotel is seeking a Convention Services Manager who will be the primary point of contact for group and event clients from contract signing through on-site execution. This role also involves supporting local sales efforts through site tours and relationship building to drive meetings and social business. The ideal candidate will be passionate about running events that appear effortless to guests.
Requirements
- 2+ years in hotel events, convention services, catering, banquets, or similar.
- Strong communication, organization, and attention to detail.
- Comfortable juggling multiple events and working flexible hours.
Nice To Haves
- Delphi/FDC, Opera, and knowledge of the Durham/Triangle market.
Responsibilities
- Manage assigned groups/events from turnover to completion.
- Lead client planning calls and produce clear, accurate BEOs/event resumes.
- Coordinate with Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, and AV.
- Be on-site for key functions, handle changes fast, and keep service strong.
- Support site inspections and light local outreach to businesses, planners, and community partners.
- Track leads/follow-ups in the CRM and help identify rebook/upsell opportunities.
Benefits
- Medical, Dental, and Vision insurance
- Company-paid Life and AD&D insurance
- Short-Term and Long-Term Disability coverage
- 401(k) retirement plan with company match (if applicable)
- Paid Time Off and Paid Holidays
- Hotel room discounts across the global Millennium Hotels & Resorts portfolio
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
