Convention Services Manager - W Barcelona

Marriott•Albuquerque, NM

3d•Onsite

About The Position

Under the supervision of the Director of Convention Services and the Assistant Director of Convention Services, the Convention Services Manager is responsible for independently managing, coordinating, and executing all group assignments turned over by the Groups & Conventions Sales team. This role requires strong ownership, strategic thinking, and a high level of professionalism to ensure flawless execution of group events while maximizing revenue opportunities and maintaining exceptional client satisfaction. The Convention Services Manager acts as the primary point of contact for clients from turnover through post-event evaluation, ensuring all contractual obligations are met and all operational departments are aligned for successful event delivery.

Requirements

Minimum 2–3 years of experience in Convention Services, Event Management, or related hospitality roles.
Strong organizational, communication, and leadership skills.
Ability to manage multiple complex events simultaneously while maintaining exceptional attention to detail.
Ability to work under pressure and adapt to changing operational needs.
Strong client-service orientation and problem-solving skills.

Nice To Haves

Dedicated workspace with computer, Opera access, and Internet connection, ideally located near meeting spaces.
Corporate email access.
Internal mobile phone.
Business cards.

Responsibilities

Oversee and ensure compliance with all contractual agreements related to guestrooms, meeting space, food & beverage, and special concessions.
Coordinate all group/event requirements with operational departments, ensuring accuracy, clarity, and timely communication.
Demonstrate full ownership of assigned groups, from initial planning to on-site execution and post-event follow-up.
Maximize food & beverage and ancillary revenue through strategic up-selling, cross-selling, and solicitation of affiliate business.
Maintain strong, proactive client relationships, serving as the main liaison and ensuring all group needs are anticipated and executed to the highest standard.
Review and verify credit information with the Finance department at turnover and ensure all financial requirements (deposits, billing instructions, guarantees) are met.
Conduct site inspections and planning meetings for upcoming groups and potential business opportunities.
Participate in required trainings, departmental meetings, and sales-related initiatives to support continuous improvement and team development.
Serve as the central communication link between the client and all hotel departments, ensuring operational readiness and flawless event execution.
Prepare, review, and distribute BEOs, group resumes, agendas, and all relevant documentation with accuracy and attention to detail.
Lead pre-convention meetings, BEO meetings, and group recap sessions, ensuring all stakeholders are aligned.
Coordinate post-convention evaluations and exit interviews, capturing feedback and identifying opportunities for improvement.
Provide high-touch service and maintain strong professional relationships with clients throughout the planning and execution phases.
Anticipate client needs and proactively resolve issues, ensuring a seamless and memorable event experience.
Maintain full ownership of group logistics, timelines, and deliverables, ensuring all commitments are met or exceeded.
Identify and pursue opportunities to increase revenue through strategic recommendations and enhancements to the group’s program.
Collaborate with Banquets, Culinary, and Sales to optimize event profitability while maintaining service excellence.
Attend monthly One on One with DOCS.
Attend weekly Conventions department meeting.
Attend pre-con meetings, BEO meetings, Groups Recap meeting and coordinate post-con for exit interview.