Convention Services Coordinator

Showboat Hotel & Island Waterpark•Atlantic City, NJ

5d•Onsite

About The Position

The Convention Services Coordinator supports the Convention Services Manager in planning and executing group meetings, conferences, and events within the hotel. This role acts as a key liaison between clients and hotel departments, ensuring all event details are communicated clearly and delivered with a high level of service.

Requirements

Strong knowledge of hotel departments and event flow
Excellent organizational, multitasking, and time management skills
Outstanding communication and guest service skills
Ability to work flexible hours, including evenings, weekends, and holidays
1–3 years of experience in hotel operations, catering, or event services
The ability to attend work predictably and regularly and to be punctual.
The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
The ability to work with mathematical concepts and to apply concepts to practical situations.
The ability to work cooperatively with others.
The ability to deal politely and professionally with customers and coworkers.
The ability to perform several tasks at once.
The ability to follow directions or instruction.
The ability to use a computer to communicate, create, and access information.
The ability to lift and move 50 pounds.
The ability to sit/stand/bend/stretch, etc.
The ability to use hands to finger, handle, or feel and reach with the hands and arms

Nice To Haves

Bachelor's degree in hospitality management or related field preferred

Responsibilities

Coordinate all logistical aspects of group events, including meetings, conferences, banquets, and social functions
Prepare and distribute Banquet Event Orders (BEOs), group resumes, and detailed event documentation
Serve as the primary point of contact for clients for assigned groups, ensuring all requirements are understood and executed
Communicate event details to internal departments such as catering, culinary, banquet operations, front office, housekeeping, and audiovisual teams
Assist in conducting site tours and pre-convention meetings with clients
Monitor event setup, execution, and breakdown to ensure quality standards are met
Respond promptly to client requests and resolve issues to maintain guest satisfaction
Track changes, updates, and billing information related to group events
Maintain accurate records in hotel sales and event management systems
Support post-event follow-up, including feedback collection and reconciliation
Performs other duties as assigned by Convention Services Manager/General Manager.