Convention Services Attendant

Cowlitz Indian Tribe•Ridgefield, WA

1d•Onsite

About The Position

The Convention Services Attendant is responsible for properly setting up and maintaining all meeting and entertainment venues. This role involves providing superior guest service and maintaining a positive organizational culture. The attendant will correctly and efficiently set up and break down all functions related to meetings and Entertainment Center events and off-site events according to the banquet event order. They will also keep meeting space and BOH storage areas clean and organized, maintain familiarity with workable setups for each function room, and have a working knowledge of A/V equipment, assisting as needed. The position requires transporting and storing equipment, maintaining security of equipment, keys, and supplies, and immediately correcting or reporting unsafe conditions. Constant awareness of safety and accident prevention is crucial, ensuring team members are trained in safety policies. The attendant will assist guests whenever possible, referring requests beyond their scope to a supervisor, and responding to requests in a timely, friendly, and efficient manner. Confidentiality of sensitive information must be maintained, and other duties as assigned will be performed.

Requirements

High School Diploma / GED; Recognized as equivalent to a High School Diploma (RED) or Foreign High School Diploma (FHD).
Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
Excellent organizational and multi-tasking skills with an emphasis on having an eye for detail.
Must be able to understand and consistently deliver brand standards.
Must perform job functions with attention to detail, speed, and accuracy.
Must be able to work various shifts and flexible hours, including evenings, nights, weekends (Fridays - Sundays), holidays, and overtime as needed.
Must be able to stand, walk, bend, and move around during the entire shift.
Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Must possess a valid Driver’s License.
Must be willing to work in a smoking environment.
Must be willing to adhere to company health and safety measures.

Responsibilities

Provides superior guest service.
Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
Correctly and efficiently sets up and breaks down all functions related to meetings and Entertainment Center events and off-site events according to the banquet event order.
Keeps meeting space and BOH storage areas clean and organized.
Maintains familiarity with the various types of workable setups for each function room.
Working knowledge of A/V equipment and assists A/V person/guest as needed.
Transports and stores tables, chairs, and other equipment.
Maintains security of equipment, keys, and supplies issues each day.
Corrects and/or reports unsafe conditions or equipment immediately to a supervisor.
Maintains constant awareness of safety and accident prevention and ensures that all team members are adequately trained in safety policies and procedures.
Assists guests whenever possible, referring all requests that are beyond the scope of responsibility immediately to a supervisor; responds to requests from guests, supervisors, or management in a timely, friendly, and efficient manner.
Maintains confidentiality of sensitive information.
Performs other duties as assigned.