Controls Wiring Installation Field Supervisor

Brady Services•Fayetteville, NC

4d•Hybrid

About The Position

The Controls Wiring Field Supervisor leads a team of Controls wiring field technicians to enhance their performance. This role is also responsible for the continuous training, growth, and improvement of Controls Wiring field technicians. The supervisor serves as a liaison between the field and the office, assists with onboarding new technicians, provides regular feedback and coaching, and handles hiring and disciplinary actions. They are responsible for reviewing and approving time and expenses, conducting weekly onsite job visits, maintaining the schedule board, and representing the team at quarterly meetings. Additionally, the supervisor performs annual performance reviews, sets goals, addresses performance issues, and provides recognition. They assist the Ops Manager with oversight of team resources, forecast staffing needs with Project Managers, and must be flexible to work overtime/weekends with regular travel and overnight stays.

Requirements

High school diploma required.
Minimum 5 years of experience in scheduling/dispatching required.
2 years of customer service experience required.
Frequent use of computers, mobile devices and Microsoft products to manage business processes and tasks.
Valid driver's license.
Ability to read, analyzes, and interprets service bulletins, technical procedure manuals, equipment specifications, and governmental regulations.
Ability to write reports, policies, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from top management, customers, and service personnel.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Regularly required to talk or hear.
Frequently required to walk and use hands to operate computer keyboard, mouse and telephone keyboard.
Occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to pass drug screening.
Ability to prove US employment eligibility.

Nice To Haves

Associate’s degree preferred.
HVAC industry a plus.

Responsibilities

Leads a team of Controls wiring field technicians to enhance their performance.
Responsible for the continuous training, growth, and improvement of Controls Wiring field technicians.
Coordinating with PM on the start date and manpower needs.
Serves as liaison between the field and the office.
Assists with onboarding process for new technicians.
Provides regular feedback and coaching to technicians on their performance to expectations.
Hiring field associates based on workload, including working with a temp staffing company if additional manpower is needed.
Hold all field associates accountable for their actions that require disciplinary action, including HR and manager if needed.
Review and approve field associate’s weekly time and expenses for accuracy.
Perform weekly onsite job visits as projects are in progress.
Maintains the schedule board to ensure it is accurate at all times.
Represents team at quarterly Team Leader meetings and provides team with feedback, including any updates.
Performs annual performance reviews with each field technician; sets goals and addresses all performance issues; provides recognition for exemplary performance.
Assist Ops Manager and provides oversight of respective team resources.
Forecasts anticipated staffing needs for your territory with the Project Managers.
Demonstrate and promote a spirit of cooperation and teamwork throughout the Company.
Continually look for ways to improve our processes and ability to serve our customers effectively.
Improve personal performance on a continual basis.
Provide responsive, professional and diplomatic customer service.
Answer customer calls and correspondence quickly and pleasantly.
Communicate with customers in a friendly, professional, and patient manner.
Perform all duties with the goal of building and maintaining long-term customer relationships.
Immediately address any customer’s concern and requests the involvement of other Company personnel as required.
Follow all company safety programs and report any non-compliance to your Team Leader.
Notify Team Leader or Safety Director of any unsafe conditions.
Proper PPE equipment must be used at all times when necessary.
Report all accidents and injuries to your Team Leader and HR immediately.
Ensure all monthly training topics on safety are completed and done during the month due.
Directly supervises field employees in the Controls wiring Department.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.