Controls Service Technician

Johnson Controls•Madison Heights, MI

10h•$37 - $50•Onsite

About The Position

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms. What you will do Under minimal supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on site, customer interface. With a high level of complete technical competence, mentors control technicians, service technicians and mechanical technicians on building automation activities. Properly completes required project and service documentation. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

Requirements

Minimum of Six (6) years Commercial Controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
Vocational School program graduate or associate's degree in a technical field, or two years’ experience in servicing electronic and/or mechanical systems.
Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
Effective communication skills to represent Johnson Controls on customer sites.
Ability to explain technical information to technical and non-technical people.
Demonstrated effective writing skills.
Understanding of programs and software applications.
Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.

Nice To Haves

Be a dedicated member of a North America Branch team willing to learn and be responsible for system troubleshooting, repair, and aftermarket services for this fast-growing business.

Responsibilities

Conducts preventive maintenance, repair, installation, commissioning, and general servicing of systems.
Performs detailed troubleshooting of systems.
Ensures high levels of customer satisfaction through direct, on-site customer interface.
Mentors control technicians, service technicians, and mechanical technicians on building automation activities.
Completes required project and service documentation.
Provides the highest level of service to solve building inefficiencies and resolve service-related items.
Acts as a trusted advisor to customers, providing solutions and outcomes.
Diagnoses and repairs complex control systems malfunctions.
Tests and writes modifications in multiple languages of systems software.
Consults with customers through data gathered and site assessments.
Provides field proposals for retrofits, upgrades, and/or enhancements to existing equipment.
Assists sales by providing technical recommendations for sales leads.
Manages assigned work to meet professional and efficient execution of time and customer satisfaction.
Reports problems or changes to management immediately.
Interfaces with branch manager, service manager, service project manager, or subcontractors on projects to coordinate activities.
Provides sketches of field changes and discrepancies for engineering corrections and drawings.
May assist with job layouts and bid proposals.
Installs and modifies software and graphics.
Communicates with customers upon arrival and before leaving the work site.
Keeps customers informed on the service provided, outstanding issues, and recommends system enhancements, upgrades, and replacement.
Promotes the sale of add-on work.
Adheres to all Johnson Controls and customer safety standards.
Provides safety leadership and instruction to all control technicians in the branch.
Provides safety awareness while working on-site with Johnson Controls subcontractors.
Trains the customer in control systems operations.
Delivers manuals and documentation to the customer for training needs.
Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems.
Coaches, supports, and trains the technical workforce on non-complex, non-critical equipment.
Compiles job documentation, such as certificate of completion, customer training form, training certificates, and punch lists.
Conducts extensive self-study to improve and maintain technical proficiency.
Completes certifications as required by the company.
Assists in the design and configuration of building control systems as defined by the contract documents.
Creates flow diagrams, sequence of operations, bill of materials, network layouts, and electrical schematics as required.
Assists in developing and testing software programs necessary to operate the system per the project requirements' intent.
Compiles and/or completes project as-built and close-out documentation.
Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
Selects, orders, and tracks the delivery of materials for assigned projects.
Assists in the loading and commissioning of all system and network-level controllers as required.
Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
May provide field change information to the project team for the creation of as-built drawings and software.
Keeps management and JCI contractor or customer informed of job progress and issues.
Assists in performing site-specific training for owner/operator on the total building control system.
Participates in release meetings with the project field team.
Provides recommendations and solutions to ensure facility is running efficiently, to include upselling opportunities.
Provides quotes to support recommendations and solutions.